JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Aug 13, 2021
Recommend
CEO approval
Business Outlook

Pros

- Flexible schedule - Good work environment - Great for building skills and gaining experience in various retail positions - Great employee discount

Cons

The pay is poor. Like, really poor for the amount of work expected from you. Although I was an operations associate, I (as well as the rest of my team) were more often working elsewhere. We were expected to regularly do the work of merchandising, sales, cashiers, recovery, BOPIS, you name it. I even got moved around to do supervisor's jobs DAILY such as opening the registers, RTVs, recalls/destroys, shipment check in, acting as LOD, etc. for less than half what they were paid. I could not get a raise, nor full time status, after three years of hard work. There were many times we would even be pulled away from truck or operations functions to go finish another team's tasks first, and one of us would often have to process a 20+ pallet truck alone while the rest of the team was doing recovery or fitting room cart put-backs that the assigned teams failed to complete, and then berated for not having truck processed by the end of the shift. All this while being kept as "part-time," so as not to have to provide me with benefits or PTO , despite working full time doing my job and others.

5.0
Sep 18, 2020

Enjoyed working at JCP

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Great teams to work with. Large company (smaller now) with lots of different categories to work with. -Above average compensation and benefits package for retail. -I would put JCP as one of the more family oriented retail companies. Every area of the company is different but each area I worked in supported good work life balance. -Company was trying to become more flexible in terms of working from home etc.

Cons

-Excessive turnover in top management made for strategic disconnects over past 10 years. This translated into unclear and ever changing goals and objectives for corporate office and stores. Even for an industry that needs to adapt to change my experience was that big strategic plans changed too often. -

1.0
May 24, 2020

Disgusted

Recommend
CEO approval
Business Outlook

Pros

The people are great, but that's most jobs. Other than that there are none.

Cons

JCPenney is a failing company. Don't waste your time even applying. The CEO thinks that during a world wide pandemic it is somehow okay to take a $4.5 million raise when they are letting go well over 14,000 employees. Not only did she take the raise but Jill did not take a pay decrease when COVID-19 hit but she was okay with not paying anybody else. I have been working for Penney's for over four years now and they have been the worst four years of employment. Pay is so bad it is laughable. Full tome benefits are awful as well. Insurance is one of the worst policies out there. Obamacare is way better than what they offer. Work life balance is nonexistent. In smaller stores like I'm in, I have to do the job of two full time people while only getting 35 hours a week and I don't even make $15 an hour. We have a Sephora in my store and my job is supposed to oversee a lot of their operations. What does merchandising have to do with anything related to Sephora? Corporate is a joke. They don't take the time to understand that bigger stores and smaller stores run so differently and the expect way more out of the supervisors at smaller locations. They're rude and act as if we are all still in high school and the only thing they care about is who is sitting a the cool table. Who thought it to be a good idea to invest well over 5 million dollars in a mall location but not fix dot com? With a lot of people looking to online shopping to be their main way of shopping they chose to invest so much in a physical store. I have never had a general manager as bad as I have one now, They have no regard to work life balance. I'm trying to make it through school that is why I still work here, but my gm thinks JCPenney is in the business of curing cancer instead of selling shirts. Jill and all the executives have made me and most of my fellow associates sick with the actions they have done. I believe Penneys will not be around much longer and to be honest I won't be sad to see them gone. They have no regard for the people that actually make them money. It is sickening to watch a company that used to have better qualities fall so far from its original business model.

Viewing 130 - 132 of 13,525 Reviews

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