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JCPenney

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JCPenney reviews

3.3

52% would recommend to a friend

(13,538 total reviews)
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Marc Rosen

62% approve of CEO

36% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

14K reviews
3.0
May 18, 2011

OK

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

I'm sure it varies by store, but as a customer service associate, the team I worked with was easy to get along with, and I was friends with everyone for the most part. Discounts, free lunch, and gifts for employees.

Cons

Managers who don't enforce store policies, so we have return customers who expect to get what they want every time they come in even though lower associates aren't authorized to grant it.

2.0
May 15, 2011

Not always what you expect

Planning and allocation
Recommend
CEO approval
Business Outlook

Pros

- Personal Financial opportunities for growth: price matching in 401K - Paid Time Off, increases with years of service - Flexible scheduling (this is tricky, it does depend on which division you are in and your title) - Strong commadarie amongst people, diverse personalities make each day unique - The P&A Environment is one of the strongest in industry; vision is clear and concise and the teams work very well together. - Beautiful campus, very well maintained and clean, very safe

Cons

- Ability for promotion, the red tape is astronomical and mgmt does have tendency to promote favorites and not on performance/likelihood of growth - Benefits: there is no other word for it, it sucks. High deductible with little support. If you do not fill out PHA, you get charged. Little to no boundary for personal perferences..no help with adoption. - Parking: It is true, you need to get there early to avoid the hike from perimeter row. - Lack of financial compensation/very rare to see a merit increase in pay. - Inconsistency in performance reviews - it has been a work in progress, however, the message is not always clear and appears muddled (difficult to get examples or reasons for ratings).

Viewing 13240 - 13242 of 13,538 Reviews
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ReviewsJCPenney reviews

Glassdoor has 13,879 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.