JCPenney reviews

3.3

52% would recommend to a friend

(13,538 total reviews)
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Marc Rosen

62% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
May 11, 2011

Professional friendly atmosphere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good hours good benefits for part-time employees and good discount for employees. Also, there's alot of young employee's and a very relaxed dress code. In addition, they give good incentives to work harder at your job.

Cons

There's alot of walking around on your feet and the hours can be long. You have to learn how to multi-tasks very quickly.

2.0
May 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Better than average customer focus, some very nice people, decent merchandise at reasonable prices, good discount, company philosophy sounded good.

Cons

Front-only register system meant many inefficiencies. Cashiers constantly calling for price checks or verifications from floor associates. I had to carry asthma meds, inhaler, kleenex, etc. in a little bag tied to my belt loops, which looked weird and sometimes got caught on hangers, fixtures, etc. Never had to do that before. No work space at register area, no folding space, back counter slanted so couldn't be used to stage merch.--very inefficient esp. at holidays. Cashiers almost stepping on each other all the time. Dept. manager seemed not to have talked to hiring mgr. about my promised hours, etc. Favored the young guys, few of whom had much work ethic.

Viewing 13246 - 13248 of 13,538 Reviews

Glassdoor has 13,879 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.