JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Aug 13, 2011
Recommend
CEO approval
Business Outlook

Pros

i like the challenge of dealing with the public and helping them when necessary. although i can look professional for work, compensation is dismal at best. after two years of hard work, i got 9 cents for a raise. i feel i was passed over for promotion because i am part time and the other woman was already full time.

Cons

horrible pay, cut hours on a whim, after christmas, you are thrown a bone for your devotion, night time employees who clean the departments should be compensated for this extra grind, while i have asked for full time, i am rejected and it is impossible to get benefits and a living wage, some of the staff is more highly educated than the managers and this is not taken into consideration for management positions. some new people are hired at a wage that many of us had to work up to.

4.0
Aug 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Best health service Flexible hours Helpful Colleagues

Cons

No time off Some of the managers are rude

4.0
Aug 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Everyone is really treated as a family, and there are great discounts for associates. That's about it....

Cons

There is definitely a disconnect between mgmt, supervisors, and the regulars who work as cashiers/sales associates. Plus the SM, ASM, MEM all seem to just let others do heavy lifting as they bark orders. Lots of lost communication from sr. mgmt down to the store level, so all teams in the store are on different pages.

Viewing 13417 - 13419 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.