JCPenney reviews

3.3

53% would recommend to a friend

(13,520 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Dec 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Decent pay for work assigned. Flexible hours and pretty good floor management. I worked here for just over two years and found it to be a satisfactory work experience.

Cons

The only real downside I found was dealing with some of the worse customers. This was definitely not the company's fault. Credit card applications are required for the amount of sales you make and these are hard to get.

4.0
Dec 27, 2009
Recommend
CEO approval
Business Outlook

Pros

The customer service is great, Great brands and prices with the associates discount. Flexible hours and considerate management operations .

Cons

You have to be up and competitive working in the sales commissioned department. The older associates are not cooperative with new hire they see you as threat.

3.0
Dec 25, 2009
Recommend
CEO approval
Business Outlook

Pros

The discount was average. The employees themselves were very nice.

Cons

Working in customer service is a busy job. At times managers would leave you to work by self. Scheduling was unfairly done.

Viewing 13432 - 13434 of 13,520 Reviews

Glassdoor has 13,861 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.