JCPenney reviews

3.3

53% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Nov 4, 2009

NOT a good place

Recommend
CEO approval
Business Outlook

Pros

really there was not anything great about working for pennies expect the extra discount that was offered to their staff

Cons

You are treated as if you are a child and have no common sense at all. You are expected to do the job of five associates because of the lack of staff

5.0
Oct 28, 2009
Recommend
CEO approval
Business Outlook

Pros

In my experience JC Penney has been very flexible with work schedules, making it a great job for me while I attend college. They are also usually understanding about days you need off, as long as you ask in advance. Of all the places I have worked, the management team at JC Penney is the most respectful, supportive and encouraging. The management team is good at communicating changes in policy, as well as telling associates about all sales and special promotions. Employees are rewarded for good customer service and being team players. The discount on clothes is great (20%) plus you can use it in addition to other sales/cupons.

Cons

In my opinion, management spends too much time pushing employees to get credit card applications, especially during times when there are not many incentives for a customer to get a credit card. This gets rather irritating after awhile-even if you try to promote credit cards every day, you will not necessarily make your goal. While associates are rewarded for making credit goals, you do not usually get into a lot of trouble for not making them. The starting pay is not good, and raises are minimal and rare. Overall, though, I think this is a great position for people who need flexible hours; such as students, parents of young kids, and those who need a second job for extra income. I would not reccomend this position for those seeking full-time work, unless you will be working on commission.

4.0
Oct 28, 2009
Recommend
CEO approval
Business Outlook

Pros

I have worked at many JCP stores across the country and every store made me feel welcome. It was almost a family environment. There are many long term associates that empower that family atmosphere. The pay scale for management associates was very good.

Cons

The district manager of the last store I worked at always looked outside the company for filling positions. There were many qualified management associates that excelled at their current job who should have been interviewed and considered for the open position. The company's current stance on "You must be relocatable to be considered for promotion".

Viewing 13438 - 13440 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.