JCPenney reviews

3.3

52% would recommend to a friend

(13,523 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Apr 7, 2011
Recommend
CEO approval
Business Outlook

Pros

The only real pro that I can think of working for JCPenney was the pay, our pay was frozen for a year when the economy went in the crapper but it still was a good wage.

Cons

Worked for the JCPenney company for a number of years, in the beginning I thought that I had finally found a career that was long lasting and challenging. The downturn in the economy hurt the company more than people know, in my case I was given great performance reviews and thought that I was doing a good job. However, JCPenney went into survival mode and cut around 300 management positions effective April 1st 2011. These cuts had nothing to do with job performance and from speaking to other managers that I knew where due to pay. The company is very clearly focused on bringing in younger, CHEAPER talent. It doesn't matter how good you are at your job, you are the minority if you have a family. They do not promote an atmosphere of family they want you to be married to your job and family comes a distant second. In my time there under qualified kids where promoted to better management positions while us "family managers" where left on the outside looking in. Most recently JCPenney went to a Kohls model for management what they call the CustomerFIRST management structure, before this change was implemented the one and only condition on being considered for one of these new positions in the company was you have to make yourself relocatable up to 250 miles outside of your home store (again not promoting family) This was not true, they most recently offered a manager one of these new positions 860 miles from her home. However, this was only offered to her once they found out she was pregnant with her first child. Family First?

2.0
Mar 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Getting the chance to work on your communication skills with customers and working with people. You kind of work in a team of people in each department so i guess you'll get some teamwork experience.

Cons

Pay is low and education is not required so it's unlikely that you will be able to move up. The benefits are not very good and it is only offered to full time employees.

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