JCPenney reviews

3.3

53% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
2.0
Oct 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Part-time benefits and friendly associates who agree that they will not be working for JC Penney's very long.

Cons

Long hours, poor leadership, not associate friendly, understaffed, did not give raises last year due to economic crisis, cares more about making the customer happy than their associates

1.0
Oct 1, 2009
Recommend
CEO approval
Business Outlook

Pros

Good discounts for associates, some nice co-workers, fashion clothing and good paid time off days for full time associates.

Cons

Manager doesn't have a clue of what she is doing or how to handle arguments between associates. Supervisors are not polite, many don't even greet the customers when they enter the store(even though they themselves tell the associates in the morning meeting to greet every customer), supervisors are lazy, they don't comunicate with the associates, they don't come in time when you call them for help, they choose the associates they like and they are mean to the ones they don't like. Never enough associates on the floor to help the customers. A lot of gossip between co-workers. Some associates go outside the store to have a smoke like five times a day. This place at this location, is so bad, that I've seen good supervisors and good associates walking out and quit. This is not a good place to work for a honest, hardworker and kind person.

4.0
Sep 30, 2009
Recommend
CEO approval
Business Outlook

Pros

-Great Discount (20%) -Flexible hours if part-time -Nice people overall -Morning meetings that keep you informed about what's going on with the store -When I customer positively mentions your name in a survey you get an extra bonus -Get a bonus for credit card apps

Cons

-Inflexible with changing hours or requesting off during certain times (especially holidays) -Supervisors there weren't promoted because of a lack of a college degree although they had great potential -Seems as though secutiry watches associates more than they watch customers

Viewing 13447 - 13449 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.