Is JCPenney a good company to work for?

JCPenney has an overall rating of 3.3 out of 5, based on over 13,859 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 53% of employees would recommend working at JCPenney to a friend and 37% have a positive outlook for the business. The best reviews about JCPenney have been left by employees working as Analyst , Loss Prevention and Senior Stylist .

Does JCPenney pay their employees well?

According to anonymously submitted Glassdoor reviews, JCPenney employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at JCPenney. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at JCPenney?

53% of JCPenney employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated JCPenney 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at JCPenney?

Sales Associate (2091) , Sales Associate/Cashier (488) , Cashier (474) , Retail Sales Associate (375) , Customer Service Associate (253) , Customer Service Representative (219) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (99) , Manager (97) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I worked with were great and it was a fairly laid back environment." ((in 819 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 562 reviews)); "The hours are flexible and is good for a part time or a first time job." ((in 511 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 395 reviews)); "Flexible schedule and a fair associate discount" ((in 256 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1047 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1004 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 490 reviews)); "The hour changes are kind of crazy and no training" ((in 204 reviews)); "Upper management and Co workers poor management" ((in 148 reviews))

What are employees saying about JCPenney layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about JCPenney layoffs and their outlook for job security at JCPenney in 2026.

What JCPenney locations have received the highest employee ratings?

Lake City , Pleasant Prairie , Burnsville , White Lake , Palmdale , Lexington-Fayette , Pasadena , Sterling , Durham , Lima

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JCPenney

JCPenney reviews

3.3

53% would recommend to a friend

(13,518 total reviews)

Marc Rosen

63% approve of CEO

37% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

2.9

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14K reviews

1.0

Aug 30, 2009

JC Penney's pays Decorators Terrible!!

Custom draperies

Recommend

CEO approval

Business Outlook

Pros

I Love all the people I work with!

Cons

They drop your pay after 20 weeks $2 hr because they want you to get commission, It's pretty hard to work up the commission in this department, you do more sales instead of Designing!! Don't do this job if you are an Interior Designer, they lure you in with lies telling you it is designing, IT"S NOT!!!!This job is way to much stress for what they pay!!!

2.0

Aug 27, 2009

Don't Waste Your TIme...

Sales associate

Recommend

CEO approval

Business Outlook

Pros

It's a nice place to begin in retail, great co-workers, acceptable policies, nice products, decent starting wage... Just use this as a stepping stone in the Retail Business.

Cons

The management sucks in the store i worked at, which pretty much ruined my experience at JCP. Not a great place for teen's to work because you get looked down upon by older co-workers and managers, the boss will move you around to different departments that you may not approve of... like hire you as a sales associate in the men's department and then deicde to put you in package pickup, so that you can lug 100+ pd. boxes around!

1.0

Aug 26, 2009

don't work there

Stocker

Recommend

CEO approval

Business Outlook

Pros

i liked the hours but that was it.

Cons

worst job i ever had. The boss stood me up on the first interview and was rude to me after. I didn't work there long but the people i worked with were bitter and petty so i wouldn't suggest it. there are no benefits for part time employees and their "customer service policies" read like they are trying to brainwash you.

Viewing 13453 - 13455 of 13,518 Reviews

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Jobs at JCPenney