JCPenney reviews

3.3

52% would recommend to a friend

(13,522 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The people you work with are truly amazing and are what make the company a great place to work. I loved the work I did and the support I had from my managers.

Cons

A return-to-office policy has seemed to crush employee morale. Company had offered full remote flexibility, but backtracked on that, and in September switched to a hybrid work model (3 days in office). So now, if you want to work for JCPenney you must live within a 50-mile radius of one of their offices. Most managers from my old team are still remote since they are out of state, so associates who had to return to the office still attend online Teams meetings. Teams are now stretched thin due to ongoing layoffs and associates are worried they will be the next ones let go. The organizational structure is extremely top heavy, so there is not much room for career advancement. Also, no raises were given this past year due to company performance.

3.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Ablity to be creative at work

Cons

working with the general public

1.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Its job thay pays little

Cons

Management not caring about their employees

Viewing 142 - 144 of 13,522 Reviews

Glassdoor has 13,863 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.