JCPenney reviews

3.3

52% would recommend to a friend

(13,522 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Nov 9, 2025

It was ok

Recommend
CEO approval
Business Outlook

Pros

You receive a salary, medical benefits and PTO.

Cons

Too much work and no hours for receptionist. That duty fell on the managers shoulders

3.0
Nov 8, 2025

Mediocre

Recommend
CEO approval
Business Outlook

Pros

Employee discount up to 25% (if you use JCP credit card)

Cons

Basic minimum wage job; training is poor;

4.0
Nov 7, 2025

Idk

Recommend
CEO approval
Business Outlook

Pros

Good coworkers, immediate team seems to care, work can be fun sometimes

Cons

Too much workload for the staff, don't get good raises, just recently mandated 3 days 9-5 in office

Viewing 145 - 147 of 13,522 Reviews

Glassdoor has 13,863 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.