JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Jul 9, 2017

It was okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really good discount and it works in the sephoras

Cons

Always wanted you to shove credit cards down people's throats

1.0
Jul 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Used to be a wonderful place to work. The stores were managed very professionally and the customers were great.

Cons

Now it's a DUMP. Corporate has cut hours, reduced payroll, achieved in making a mid-level dept. store into one half step above WalMart. The customer base is almost exclusively ethnic and old people. The former just wants everything at a discount and the latter complains that it's not the same quality and the pricing is up. The con job with the coupons has these minions fooled. Having been in the manufacturing end of the business previously I could see how the quality was vastly lessened throughout the 5 years I was with the company. The "Monday Broadcasts" from corporate are a joke with unprofessional behaviour and inane strategies that would change radically from one month to the next. Red shirts that the employees have to buy for the sales floor on the weekends. Benefits that were changed and lowered to terrible insurance every year. As I said, Run don't walk away from JCP. Hang it up JCP. Mr. James Cash Penney would be rolling over in his grave with how you have ruined his store.

Viewing 175 - 177 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.