KLDiscovery reviews

3.4

57% would recommend to a friend

(246 total reviews)
avatar

Lou Paglia

42% approve of CEO

44% positive business outlook

KLDiscovery has an employee rating of 3.4 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KLDiscovery employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

246 reviews
1.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

Free lunch on Fridays, and free coffee and teas in the kitchen. Parking is free. Admin staff if nice.

Cons

This is one of the worst document review mills I’ve worked at, and I’ve seen a few. The supervisory staff have their noses in the air and are completely unapproachable and condescending. When review attorneys dare to ask them a question, they act as if you’re bothering them, and then speak to you as if you’re some pesky middle school kid instead of a professional. One of the supervisors sends at least 1 snarky email a day to “the team,” designed to make us feel like idiots. You get or incomplete / inaccurate instructions (or none at all), and are then made to feel stupid when you ask questions to fill in the blanks. Same deal when expectations or instructions change, which they do here regularly. Spare yourself the stress and grief, and look elsewhere for review gigs unless you’re really desperate for a paycheck. It’s not worth the extra $1-2 per hour above the regular Miami market rate to be disrespected daily, on top of putting up with the the booooring work of reviewing documents.

2.0
Nov 16, 2022

Company in continuous decline

Recommend
CEO approval
Business Outlook

Pros

Talented staff and client services.

Cons

Non-competitive compensation Trades as pink-sheet stock...down over 85% since company got rolled into a shelf company (SPAC). 0 volume except for insider trades / stock option awards for owners and family.

4.0
Sep 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Clear and effective job tracking accessible to all teams which makes understanding the status of a job request and case history easy to determine. Good internal reporting that ensures defensibility and clear data tracking/chain of custody records. Knowledgeable staff members across departments that are generally willing to help out and communicate to solve issues. Full Relativity Support team is available but not required to get all tasks done. Good time off and benefit offerings.

Cons

No clear track for promotion. Pay could be better and more recognition/incentive could be offered to staff that consistently go above and beyond. Difficult to schedule time off due to need to arrange coverage for heavy case loads. Could benefit from creating project teams rather than assign cases to a single PM—this would decrease stress and improve work life balance. Training/onboarding could be improved and a project team set up would ensure better and more consistent utilization of junior employees. Little to no training provided to managers and heavy caseloads leave less time for management to lead their team members the most effectively. Vendor mindset leads clients to intensify their demands. Relationship managers should do more to set reasonable expectations.

Viewing 40 - 42 of 246 Reviews

Glassdoor has 356 KLDiscovery reviews submitted anonymously by KLDiscovery employees. Read employee reviews and ratings on Glassdoor to decide if KLDiscovery is right for you.