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Kasasa

Engaged Employer

Kasasa reviews

3.0

39% would recommend to a friend

(210 total reviews)
avatar

Gabriel Krajicek

50% approve of CEO

32% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

2.8

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Kasasa has an employee rating of 3.0 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Kasasa employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

210 reviews
2.0
Dec 1, 2023

Circling the drain, but can still be a stepping stone

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and flexible working conditions (WFH / Austin / remote). Opportunity to move horizontally if interested (I worked in 2 different roles in my time there and learned a lot). There are STILL some really awesome talented people at Kasasa. Company really does care about your wellbeing (Love Fund is proof).

Cons

Pay. What you sign up for is what you will have for quite a while, so be happy with it. Performance =/= pay here. Going above and beyond may get you recognition, but don't expect a raise. You are more likely to get a culture award medal than an annual merit increase (seriously). Your performance review is a formality - raises are set on a timeline. Very chaotic at the top and everyone downhill feels it (especially as the org gets flatter after one or more layoffs each year since 2019). This combined with sub-par pay and bigger workloads can lead to burnout. Make sure you're getting what you need/want out of this job for your next gig.

2.0
Mar 24, 2022

Sinking Ship - look elsewhere for work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work-life balance for many teams

Cons

Leadership refuses to acknowledge that the company isn't doing well Attrition is high and constant Toxic employees in leadership positions are allowed to stay

2.0
May 31, 2024

Not what it used to be

Client success
Recommend
CEO approval
Business Outlook

Pros

Strong team connections & internal employee assistance programs

Cons

Toxic positivity seems to be a common theme. Nothing wrong with change in the workplace however there have been so many hasty changes over the last few years employees have whiplash. Too much change and is a sign of poor leadership. They claim to put clients first however there have been so many decisions that have negatively affected clients and they continue to happen letting the employees deal with the backlash. New sales seem to be the only thing that matter to the CEO and CGO however that isn't even happening. Leadership is trying to force a culture that no longer exists but they don't follow the values themselves. If you don't agree with the CGO expect to be on the next PIP or RIF. So much wasted expense its not even funny.

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Kasasa Response
2y
Dear Spartan, Thank you for sharing your thoughts and experiences during your time with us. We appreciate your feedback, both positive and constructive, as it helps us strive for continuous improvement. We are pleased to hear that you found value in our strong team connections and internal employee assistance programs. Building a supportive and connected team is something we take pride in. However, we are genuinely concerned about the issues you raised regarding the frequent changes and their impact on both Spartans and clients. We acknowledge that rapid changes can be overwhelming and may lead to feelings of instability. We are committed to reviewing our change management processes to ensure that they are more measured and considerate of our team’s well-being. Your comments about the perceived disconnect between our stated values and the actions of our leadership are taken very seriously. It is crucial for us to align our actions with our values, and we regret if this has not been your experience. We will use your feedback to reflect on how we can better embody our Patch Values at all levels of leadership. We also understand the importance of putting our clients first and regret any decisions that have negatively impacted them. Our goal is to support both our clients and our Spartans effectively, and we will work towards making improvements in this area. Regarding your concerns about our approach to sales and leadership culture, we recognize the need for a balanced focus on growth and maintaining a positive, authentic work environment. We are committed to fostering a culture where all Spartans feel valued and heard, and where differing opinions are respected. We appreciate your candor and would welcome any additional insights you might have. If you are open to it, we would be grateful for the opportunity to discuss your experiences further and explore ways we can improve. Thank you once again for your feedback and for the time you spent with us. Best regards, Megan Gentry Director of People Operations megan.gentry@kasasa.com 512-349-4377
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Glassdoor has 216 Kasasa reviews submitted anonymously by Kasasa employees. Read employee reviews and ratings on Glassdoor to decide if Kasasa is right for you.