Kasasa reviews

- due to the Private Equity Firm (Riverside) positioning the company to sell, the workloads of the CSM's are unmanageable without working 60+ hrs / week - because of this, CSM's cannot take advantage of the majority of benefits of working at this company, who clearly states that they do not pay the most in Austin, but they try to balance it out with the amazing culture they provide. Unfortunately, if CSM's want to be successful in their role and accomplish everything the company asks them to do, there is no time left to enjoy the culture and benefits, ie, chat n chew, happy hours, social groups, and certainly not unlimited PTO. That's a joke. - as mentioned, lower pay compared to other companies in the area - constant layoffs and turnover, especially on the CSM Team - little to no recognition for this team from the company. There are prestigious awards given (called Patch coins). In years and years, only 1 has been given to a CSM, while dozens have been given out to other departments in the company - technology is lagging behind competitors - their original product, reward checking, while truly great, was not patented or protected in any way, so competitors are rampant and are aggressively taking clients/business from Kasasa - track record of launching half-baked products that have a phenomenal number of problems (see note above regarding Riverside pushing to sell the company; this creates the pressure to do things hastily instead of well) - very flat organization; lack of career advancement - even pre-Covid, whether a CSM went above and beyond or just did the bare minimum, annual merit/salary increases are either non-existent or so minimal that they don't come close to keeping pace with the cost of living

Have a habit of hiring teams only to let entire teams go. This year, 2024 was the 3rd major let go in the last 3-4 years. They have let go of entire departments. When I was hired I had asked why such a huge hiring spree. The answer was very technical. Most people left good long term employers because they actively recruited folks, only to let go of them almost 2 years later. They did the same to the team before the most recent group. I’m not sure what’s happening exactly but I would strongly recommend against anyone moving to Kasasa. In addition to this, management is running a 20 year old company like a start up still. The resources available do not meet the demands or expectations of the job. What should have been 40-45 hour weeks were closer to 65 hour work weeks for the majority of the Client Success team, if not more. They laid off close to 200 people this past year that I know off only to rehire a new team. Strong desire to succeed as a company but does not have the correct structure or leadership to move this forward. Not good at listening to feedback that could help. Again, taking a job at Kasasa is a huge risk. You should be ready for them to let you go.