Pros
The only constant is change - in this case, I believe the change is going in the right direction. Change was definitely needed and I am glad that new management is stepping up and addressing important issues such as staffing, compensation, employee morale, product defects, and building strong relationships with our customers. But remember, this doesn’t happen overnight. I have seen some negative reviews and I think it is because people cannot accept change (they are stuck in their old ways) and don’t understand that in order to get better, you need to work harder.
I was part of the team back when Kaseya was being led by the original owners and although it wasn't perfect - the employee morale and customer relationships were healthier. Employees would feel confident talking to anyone in the company, including the CEO and President. Why? Because they took the time to interact with their employees - regardless of what their position was. They also took the time to engage our customers - which is extremely important and why I am employed. Once the original owners sold in 2013, that new management team just royally messed it up. All they cared about was making money and they didn't realize that keeping their employees and most importantly their customers happy was key.
Now, although its been a year, we are still in the process of recuperating from the previous management. We are now being led by our new CEO, Fred Voccola, and I am SO happy. I have to say, we are moving along GREAT! The executive team is so much friendlier and transparent with their employees (reminds me again of how it used to be). Also, very important - they are taking the time to reach out to our customers (via phone AND traveling around the world to meet them in person) to obtain their feedback. Then, the executives share that feedback with us (the employees) so we understand what we need to improve on AND what we are doing right. Letting employees know what they are doing right is just as important as letting them know what they are doing wrong. It gives them motivation to keep going AND to serve our customers BETTER!
I have been a proud Kaseyan since day #1 and 6 years later, I still love what I do. Kaseya is great and the people I work with are amazing! There is definitely still a lot of work to do - but if we continue to work as a team with good leadership, we will definitely go far!
And no, I was not asked to write this review. This review comes from my years here experiencing the good and bad, and putting in a whole lot of hard work.
Cons
If you are not up for a fast paced environment, then this is not for you. You must also be customer centric and put the customer first.