KeyBank Customer Service (CSR) reviews

3.7

51% would recommend to a friend

(67 total reviews)
avatar

Chris Gorman

94% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated KeyBank with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

67 reviews
1.0
Jan 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Can work from home, and pay is good. Can always pick up more hours.

Cons

It’s a customer service position at a bank in the middle of a pandemic so it is highly demanding and soul draining. The calls are non stop back to back for like 8hrs and you don’t not get enough breaks for how much you work. Supervisor don’t care to help, will do anything to show you away.

1.0
Dec 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Great benefits, Tuition reimbursement, holidays off

Cons

Managers take no responsibility for themselves and they stick together.

Viewing 46 - 48 of 67 Reviews

Glassdoor has 3,827 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.