Is KeyBank a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at KeyBank have rated their employer with 3.7 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at KeyBank .

Does KeyBank pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at KeyBank with 3.6 out of 5 stars based on 67 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at KeyBank.

How happy are Customer Service (CSR) professionals working at KeyBank?

51% of Customer Service (CSR) employees at KeyBank would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated KeyBank with a 4.1 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 298 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 212 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 192 reviews)); "Good work life balance if you are not in Investment Banking" ((in 184 reviews)); "Work from home and good base pay." ((in 69 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 154 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 78 reviews)); "No training program in place for incoming managers." ((in 75 reviews)); "highly political environment; favoritism is abundant" ((in 30 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 24 reviews))

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KeyBank

KeyBank Customer Service (CSR) reviews

3.7

51% would recommend to a friend

(67 total reviews)

Chris Gorman

94% approve of CEO

58% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Work/Life balance

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.0

Senior management

Customer Service (CSR) employees have rated KeyBank with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

67 reviews

4.0

Jun 20, 2026

Strong benefits and supportive culture, but slow advancement

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance for many office roles. Strong benefits and 401(k) match. Career growth and internal mobility opportunities. Supportive team environment and collaborative culture. Hybrid work options available for many corporate positions.

Cons

Advancement can be slow depending on department. Compensation may be below some larger banks

5.0

Nov 21, 2025

Great place to build your career

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive environment. Employees who care about each other and their customers and community.

Cons

Easy to get into a type casting situation. Once in a line of business you can get sure if stuck in that line regardless of the quality of your resume.

3.0

Sep 27, 2025

Solid place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Good work life balance - Good benefits (including some HSA and Wellness incentives) - Friendly office - Hybrid work schedule

Cons

- Underpaid when compared to industry - Pay deficiencies cause high turnover, which then spread work among remaining team members, causing more turnover - High use of productivity trackers (tracks clicks per minute) - Office equipment is often dirty and out dated

Viewing 1 - 3 of 67 Reviews

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KeyBank

KeyBank Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Strong benefits and supportive culture, but slow advancement

Great place to build your career

Solid place to work

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