KeyBank Customer Service (CSR) reviews

3.7

51% would recommend to a friend

(67 total reviews)
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Chris Gorman

94% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated KeyBank with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

67 reviews
2.0
Feb 21, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, including matching 401(k) up to 6% but that's about it.

Cons

Upper management asks for but fails to act on feedback from employees for ways to improve on job performance and productivity. Instead they waste money that could go toward employee raises on outside contractors to conduct surveys and assessments that only reaffirm what employees already know. Henry Meyer is the typical bank CEO reaping millions of $'s in stock options and bonuses while the little people that helped him reach the company goals get either miniscule or no raises unless they are sales persons who hit their mark. You could work at this company for 10+ yrs or longer and never get paid according to your performance if you're not playing the office politics game. As a result, the turnover in customer service and bank braches is very high. Would not recommend this employer to anyone and would advise any current employee who has had a similiar experience to move on and cut your losses b/4 you spend too much time and effort wasting productive years that you could be making a decent income elsewhere.

Viewing 67 - 67 of 67 Reviews

Glassdoor has 3,827 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.