KeyBank Customer Service (CSR) reviews

Kept adding job responsibilities without increasing pay. Lack of communication between departments. Bad policies meant angry customers meant extra stress for me. I was working at a smaller bank that Key bought. They hyped up the transition between banks; it would all go smoothly, Key would be better, etc. None of that panned out: the transition was a total mess of broken accounts, lack of communication with customers, etc.

No work/ home life balance. Constantly asking you to stay for over time, if you don’t take it they become horrible to work with.