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Keystone Human Services

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Keystone Human Services reviews

3.1

57% would recommend to a friend

(257 total reviews)
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Charles J. Hooker, III

80% approve of CEO

45% positive business outlook

Keystone Human Services has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Keystone Human Services employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

257 reviews
2.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Mainly the only pro is making a difference in other peoples' lives.

Cons

Many many cons. To start they go off of a 15 minute pay period that is self inputted without a time clock. This is heavily abused by fellow DSP's. Fellow DSP's show up as late as possible and leave as early as possible. Example: person(s) relieving shift will show up 6 minutes after shift which totals 30 minutes a week you are required to work FOR FREE. Workday hours are rounded daily so if you input honestly 6 minutes late for 5 days it does not account those hours. Speaking of this topic leading to my second "con." I have had to speak with my supervisor, my supervisors supervisor, as well as an HR rep and nothing has been done. In total I have had spoken over half a dozen times regarding the issue(s). The management here is lousy. They WILL not fire a problematic employee who does not follow through on their job duties as well as show up to work on time. According to their "Attendance Policy" if you accumulate three tardies in a month period policy states that disciplinary action will take place. Which It has not occurred to my knowledge. This scenario has been going on for over 6 months. Management has been targeting me for staying late. The location I am at is a 24 hour supervised location. Somebody needs to be there at all times otherwise you are REQUIRED to stay until relief arrives. I have received emails questioning why my time is the way it is despite them knowing that the relief shows up late every night. Even with me providing descriptive documentation does not mean anything to them. Third con: Inclusion/Equal Opportunity Employer. This company states that they are very inclusive as well as an equal opportunity employer. This only applies for the people that they serve. NOT EMPLOYEES. They will allow other races get away with virtually anything. Examples being leaving campus during shifts, sleeping, not performing job duties, etc. This company will give people who have been there for several years and of a certain race several "reminders" to which there are no evident repercussions. As opposed to my race they have targeted me and a fellow member of my race above another against similar offenses. Fourth "con" would be pay. Keystone Human Services gives raises to everyone equally. They do not take work ethic or results of work into account. Personally I have revamped a substantial amount of paperwork and implemented it to better fit the needs of the individuals. On top of this I maintain the vast majority of the daily, weekly, and monthly tasks on my own. This including menus, individual task work, shift task work, etc. Due to this compensation issue employees who have been there longer with no sense of work ethic that choose to watch movies or be on their phone all shift get paid more than the hardworking employee(s) that keep the location functioning. This job pays better than a better entry level job, but this on top of this employer NOT compensating employees for time worked makes this a "con."

2.0
Sep 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Plenty of overtime is always available.

Cons

Seniority gets vacation time and work schedule before anyone else. Regardless of their work ethic.

3.0
Sep 5, 2023

They own you.

Recommend
CEO approval
Business Outlook

Pros

The relationships you build with your clients and their families are very rewarding. They become like family. Received multiple raises during my time there. Bonuses were given during the beginning of Covid. Was promoted and moved up fast multiple times.

Cons

Upper Management will target certain people and treat them unfairly. Overtime is abundant and mandated because they are always short staffed all of the time. Sometimes you can get stuck at work for multiple days in a row without going home. Shifts can last up to 4 days at a time or longer. 90-120 hours of work per week can be expected of some supervisory and DSP staff. The upside is that you have scheduled sleep hours. There is no work-life balance. Your family will suffer. Upper Management gives no support to Operations Management. The amount of responsibility is enormous and it just keeps growing and growing. Everyone in every position is overworked and burnt out. The turn over rate for Administration positions are fast and consistent. You never know who your supervisor is or who is covering for your supervisor. There are never ending investigations going on. There is no attendance policy that is enforced. Some employees have habitual tardiness, and poor attendance and nothing ever happens to those employees. Very disorganized in many aspects. Policy changes and/or 6400 Regulation changes are not properly presented and rolled out with proper amounts of time or the proper training for the new change. Training is not conducted with qualified employees. Company vehicle maintenance and breakdowns are handled by supervisory staff dropping off vehicles at garages, and making arrangements for vehicle coverage, while simultaneously handling client and staffing schedules, and working direct care shifts, and possibly being on call for 5 or 6 other homes at the same time. There is not a Fleet Management system in place that picks up the vehicles, has them serviced, and returns them and provides a rental in the mean time. They have a good mission, but not enough manpower in place to make it happen.

Viewing 43 - 45 of 257 Reviews

Glassdoor has 270 Keystone Human Services reviews submitted anonymously by Keystone Human Services employees. Read employee reviews and ratings on Glassdoor to decide if Keystone Human Services is right for you.