Klaviyo reviews

3.5

57% would recommend to a friend

(763 total reviews)
avatar

Andrew Bialecki

64% approve of CEO

59% positive business outlook

Klaviyo has an employee rating of 3.5 out of 5 stars, based on 763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Klaviyo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

763 reviews
2.0
Dec 31, 2024
Recommend
CEO approval
Business Outlook

Pros

* Catered lunch on two of the three mandatory in-office days—if you consider that a perk rather than just a consolation prize for the commute. * A professional development stipend now exists, even if it’s less generous than the benefits it replaced. * Corporate Libby account, for when you want the company to feel like it’s generously gifting you the same thing your local library offers for free. * Great place if you enjoy completing essays disguised as self-reviews.

Cons

* The forced Return-to-Office policy is now three days a week, up from two, creating logistical nightmares for both in-office and remote employees. Hope you like traffic and canceled childcare arrangements! * Once-envied perks, like unlimited vacation outside the U.S. and reimbursement for personal development, are gone. You can still read books or upskill, but only if it aligns with *company-approved* professional goals, and while it hasn't officially happened yet, it’s only a matter of time before the U.S. "unlimited vacation" policy is redefined to "unlimited requests for time off, subject to approval." * Internet and wellness stipends slashed—because apparently working from home doesn’t involve actual costs. * Removal of Slack titles to "protect higher-ups" is a fascinating exercise in transparency. Definitely not dystopian. * "Pulse" surveys are semi-anonymous and semi-useful. Management sees them as more of a ritual than a tool for actual change. * A growing divide between remote and in-office workers: the former are treated like second-class citizens, while the latter anxiously wait to see if their in-office days will increase at a moment’s notice. * A cumbersome self-review process that focuses more on company-defined "impact" than personal goals. You’ll spend days crafting answers just to be graded on a rigid 6-point scale that’s designed to make nearly everyone feel mediocre. * Legacy systems create a chaotic workday. A single deployment can derail hours of work, and issues caused by other teams will become your problem faster than you can say “monolith.” * Office overcrowding solved not by loosening RTO policies, but by evicting employees from their desks and instituting a hot-desking system—with a cheerful CEO assuring us this is "progress." * Recruiters aren't dishonest but aren't clairvoyant either. The role you're hired for might change drastically between the offer letter and your start date. * No staging or QA environment, which means every deployment is a roll of the dice. One wrong move, and it’s straight to the production servers—where, naturally, everything goes perfectly... until it doesn’t.

2.0
Feb 24, 2023

On a downward spiral

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits, ICs are great for the most part. If you have a good manager, you can be largely shielded from a lot of the BS.

Cons

As other people have said, senior leadership is just horrible. I can count on both hands the number of VPs and C-suites that I've seen come an go since I joined. Many end up being fired because of just how incompetent they are, and others resign because they most likely realize the dumpster fire they've walked into. The CEO does a lot of Q&A but seems to just dodge a lot of the more pointed questions by rambling about things that are totally unrelated. When I joined Klaviyo, it felt like lightning in a bottle; there were a lot of fun and exciting projects to work on with a great deal of autonomy. Now, it seems like everything is top-down with an emphasis on micromanagement and aggressive timelines that are completely separated from reality. Senior management has taken a similarly hardline stance on remote work, forcing people local to Boston to come into the office 2x per week by the end of the year. It may not seem that bad on paper, but I think it will cause a lot of issues and fallout that they're not prepared to deal with. As a remote employee, I have to wonder how we will start to be treated going forward with this policy, and whether it will become even more hardline (despite our CEO assuring it won't, but I'm skeptical). Overall, it feels like Klaviyo wants to advance toward market domination at any cost, even if it means burning people out and alienating them entirely. Definitely not the exciting tech unicorn that I signed up for. If you're reading this to decide whether or not to join, I'd honestly advise you to look elsewhere. It's just not worth it.

2.0
Jul 6, 2025

Not Worth It

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really kind, generous people who make up the "bottom half" of the company.

Cons

- Very toxic leadership. Leadership has no sense of long term vision or direction and constantly flip flops on what they're looking for to follow the CEO's whims. This trickles down into to an incredibly stressful environment for middle management and ICs. Leadership will go as far as to gaslight you if you push back and say that you're working on something they initially asked for, and you'll be on the chopping block for layoffs. - The company claims it is an "intense but rewarding environment" yet they keep removing anything rewarding, and only pushing for more. Raises and promos are few and far between, the "bonus" is absolutely laughable and so far below industry standard. You are losing money staying at this company in today's economy. - Aiming for a "burn and churn" culture - Very much a fear-based culture of "if you make a mistake, you may lose your job" with a CPO who does not believe in psychological safety. This is not a place to grow and learn. It's a place to make the c-suite more billions of dollars and get scrutinized every step of the way. - Slowly cutting any efforts to support ERGs and DEIB initiatives. - No effort to give back to employees in any way through benefits or perks. Many have been cut. "Blood from a stone" culture. - RTO is a complete control grab and creates a wildly inequitable environment full of sexual harassment, bias against those who work differently, and deep opportunities for discrimination. On top of this, half of the company leadership is not in office in accordance with the time mandates, so it's a real clown show.

Viewing 19 - 21 of 763 Reviews

Glassdoor has 808 Klaviyo reviews submitted anonymously by Klaviyo employees. Read employee reviews and ratings on Glassdoor to decide if Klaviyo is right for you.