Kohl's reviews

3.3

53% would recommend to a friend

(20,303 total reviews)
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Michael J. Bender

62% approve of CEO

32% positive business outlook

Kohl's has an employee rating of 3.3 out of 5 stars, based on 20,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kohl's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

20K reviews
4.0
Jul 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Worked at call center. Easy Job, high pay. Game room. Meet some great people. Volunteer opportunities. There's a ton of overtime during peak seasons. Off seasons there's VTO. High amount of vacation time (120 hours)

Cons

The only management that cares are Team Leads. Coordinators sit around watching YouTube all day. Not a lot of chances for raises except for the annual yearly 25 cent raise. Work life balance is not great. Mandatory OT during peak seasons. Boring job. Not a lot of advancement opportunities. Clueless management, literally had to show multiple managers how to work our computer systems.

2.0
Jun 29, 2015

Sales Associate (MJM)

Recommend
CEO approval
Business Outlook

Pros

Employee discount (15% + 2 other stackable percentage offs on top of any dollar amounts you have) Friendly and hilarious coworkers First pick of clothing and merchandise

Cons

None of the pros could possibly outweigh these cons. Prepare to be overworked and underpaid: the epitome of all jobs, right? You're expected to clear your fitting rooms, recover your floor, help any customer with anything, back up on the registers, back up in jewelry, back up in customer service, cover other departments' breaks and lunches and then take your own, answer phone calls for any department, detail racks or fixtures of clothing, lay out freight, do go backs from customer service, solicit credit, then go back to your own department and try and maintain the chaos: all by yourself. One person in Misses, one in Juniors, and one in Mens. No fitting room attendants. Don't expect sympathy or help from your E3 (managers) on a closing shift, or for them to even abide by company policy. You're required to take a lunch by your 5th on-shift hour but expect not to if you're scheduled for a 4-5-hour closing shift. You'll stay hours after the store has closed—sometimes past midnight!—trying to recover your department with none of these breaks and lunches that should be promised to you. "Teamwork" is their motto to get people to not take them. If you're swamped with customers do expect your manager to constantly ask for ETAs on when you'll be done to help another department. Also they get angry if you don't answer the phone on your day off. The work-life/personal-life ratio is nonexistent. Your managers want you to live and breathe Kohl's. You literally can't win no matter what you do. You'll be reprimanded for not soliciting the Kohl's charge but also for being on the registers for too long; for not responding to back up calls for the registers and then because your floor looks abandoned and you're not recovering fast enough; for not detailing every clothing fixture you place a go-back on but then for not clearing your fitting room in under 15 minutes. Also expect payroll to be "tight" all the time but mysteriously large enough to compensate for almost every associate working right before a corporate visit.

1.0
Jun 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The pros for this job were when I first started working here and were: everyone was nice to work with and I had no issues with anyone that I worked with. I actually enjoyed my job and looked forward to going in each day. The requests for time off were also very good and worked around a schedule so that you could balance your life and work very well.

Cons

The cons for this job started to pop up about halfway through my employment with this company. The management plummeted and I'm not even sure why because we didn't change them very much at all. Promotions were promised and never given. Different managers would instruct you to do different things and then get angry at you when you were not doing something they wanted you to do, despite the fact that their co-manager had just told you to do that task. This store was run shockingly poorly, I have never worked anywhere that has had worse communication between managers and associates. In addition, they would promote some people without ever giving anyone else a chance at the position. Extremely poor management skills and lack of any kind of caring for any of their employees. No recognition for any work done well besides a small note. The managers care more about the customers than any of the employees they employ and they will yet at employees in front of customers, despite sometimes being the reason the employee told the customer one thing in the first place. Extremely poor management.

Viewing 610 - 612 of 20,303 Reviews

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