Krispy Kreme reviews

Customers are downright jerks, don't know how to read. Marketing department is full of imbeciles who have never left their desks. They have no idea what it takes to run the shops. Upper management doesn't have a clue what day to day operations are like and have standards that are impossible to meet. OSAT is the main metric used to have customers grade a shop's performance. Using a 1-5 scale. Anything less then a 5 in each category is counted as a zero. All the market managers care about is the osat score and overtime. Store managers are encouraged to cheat and fill out the surveys themselves to boost the osat score. This makes the scores artificially inflated and meaningless. However, you are still graded on them and if the targets aren't hit you don't bonus. Shops are extremely understaffed because the workload expected is crazy and payrates are much lower then competing fast food restaurants nearby. It is expected that shops have zero overtime which is impossible with a skeleton crew of high schoolers who can only work 4hrs after school 3 days a week. It is expected that the GM works 168hrs a week if necessary to avoid overtime because everyone else is hourly. Mike the CEO is a creep and thinks he's above everyone. He signs every email and communication with Love, Mike. It's weird, it's unprofessional and gross. He came to our store and was staring at the young girls. He signed a bunch of the paper hats and handed them out like they were gold and that we should be honored by his presence.

In Ankeny IA, this is a rather terrible place to work. The doughnuts are good but the employee's behind the counter aren't treated like real people. I use to be an employee here for about 8 months or so and after been ignored, publicly humiliated in front of my co-workers, and the owner's dislike of convenient ideas to help run things smoothly, working here was a stress everyday. The owner doesn't work there often, or at least didn't, and so we employees would put things up like calendars to keep track of pre-orders and a more efficient inventory sheet to make our jobs more manageable. However, once the owner saw them they were taken down for no reason that we could understand. Right now the job can't keep their employee's because of problems with upper management. The employees were the best part of my job when I worked here. They were kind and considerate and when the owner would backlash at them I would do my best to defend them. Yet, in the end all the constant stress that was hounded on me from the top got too much. When I worked there about 8 employee's quit. After I quit 2 more that I know of followed me and as I keep in touch with my friends I had there, another one just put in their two weeks...