L.L. Bean reviews

4.0

76% would recommend to a friend

(1,110 total reviews)

Stephen Smith

72% approve of CEO

59% positive business outlook

L.L. Bean has an employee rating of 4.0 out of 5 stars, based on 1,110 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L.L. Bean employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits, discount and employee perks.

Cons

No room for advancement. Large amount of inefficiencies and corporate BS to keep from getting work done. People hired for positions not trusted to do their job, constant opinions and approvals needed to do one small thing. Decision makers never ask the people who actually do the job for their feedback, before changing processes and effecting their work. Incompetent leaders, promoting even more incompetent managers. The ones that are truly innovative and do the hard work, are never recognized or rewarded.

2.0
Apr 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are great, access to the employee store ($12 bean boots!), and it's a large company with a lot of perks - a nurse to adjust your work station, etc. - a robust workforce to help you.

Cons

You were pigeon-holed into doing just your silo of work; collaboration was non-existent if you weren't a manager. The different departments fought with each other instead of being one cohesive team. Generally, I felt like I was walking on eggshells all the time. People were combative, defensive, and overall anxious. I saw 2 rounds of layoffs in my short time there; including a friend who was on the verge of retiring. Everyone seems afraid to speak up because they're afraid to be fired. And therefore, a lot of people are very sensitive to any new ideas, which read as criticism. Everyone's obsessed with looking good instead of actually doing good work. The work environment was awful too; rows and rows and rows of beige cubicles with no natural light. It was very depressing. And it didn't help the lack of collaboration. There was also a lot of micromanagement. And a ton of disorganization, which everyone complained about. My onboarding , for instance, was terrible - I was taken on as a temp for a 6 month contract and when that ended, there was no notice about if I would stay or not; they strung me along, saying they would keep me if they could. I finally got offered a permanent position, but then when I declined another job offer, they said jk, we can't offer you a permanent position here. I made enough of a fuss that eventually I was actually taken on full time, but it took a lot of pushing. Other than the pay and benefits, you're treated like crap. And so morale is very, very low. Everyone complains about how dysfunctional it is, but no one wants to go against the grain to find solutions. If you're a person who's interested in getting paid a lot to be a doormat, this place is for you. Confrontation or discussion was discouraged at all costs. Leadership were sequestered in their own wing, and there's so much middle management and red tape that it's impossible to get anything actually accomplished. There was also a huge age gap, where young people just did not last. Between the "millennial bashing", refusing to listen to new ideas, reluctance to use technology more efficiently - it was a hostile environment if you had

2.0
Mar 4, 2017

Customer Service

Recommend
CEO approval
Business Outlook

Pros

Fellow employees, can pick up extra hours most times of the year, employee store benefits, can apply for higher paying positions in cs without regard to education level.

Cons

Low hourly pay in customer service, will send employees home early if daily business slows (lack of work), shift length have shortened over the years, benefits decreased, do not give employees company gifts as in past, except for 1 program most recognition programs diminished to nothing, used to give thank you gifts which they no longer do, profit sharing of past changed to bonus gift of an miniscule amount.

Viewing 4 - 6 of 1,110 Reviews

Glassdoor has 1,233 L.L. Bean reviews submitted anonymously by L.L. Bean employees. Read employee reviews and ratings on Glassdoor to decide if L.L. Bean is right for you.