LA Fitness reviews

This is by far one of the strangest work environments that I've ever worked at considering how up front they are at letting you know that you do not matter and are merely a cog in the machine. They embrace a high turnover rate and like to churn and burn thru employees until you find one that can stick around. I was told countless times that I needed to hire staff members who were desperate for money and reminded weekly that it was at will employment and I can let go of staff members who are not performing well instead of taking the time to coach them. Was repeatedly scoffed at when I told management that I was looking to hire good people and would wait until the right applicant would come along. The company does not pay anybody on the operations side well at all. Base pay for Operations Manager is $13/hour plus commission. The commission is created one of two ways; by renewing paid in full memberships which you would get 10% of the amount of the renewal or by clearing up delinquent accounts which you would get $10 for every account you clear up and $5 for every account your staff clears up. The opportunity is there to make a lot of money but you quickly realize you have to be really shady to make good money. The pay period bonuses are a joke (the only one is a Misc. gross goal (paid in full renewals) which is either $100 or $150). There is the promise of getting a promotion to what they call the Q which is the customer service line. You have to meet a couple of metrics to meet this goal however spots are limited on the Q and you can wait months and months to get on the Q. The pay raise to get on the Q is either $150 per pay period or $300 if you manage to work full time on the Q. The Q positions rotate and you will be rotated off the Q and lose that portion of your income. There are no pay raises ever. There is no 401k or any kind of retirement plan. The only holiday that you get paid to be off for is Christmas. Vacation starts to accrue after 90 days of employment so you must work a full year in order to take a full week off. There are massive ego issues as well, mainly on the sales and personal training sides. Most personal training and general managers (sales) are uneducated (no college experience) and are incompetent managers since they promote off of sales performance. They will create a number of problems for you as they will do and say anything to a member in order to get them to sign up. As the Operations Manager who handles all customer service issues , these issues will become your headaches weeks and months down the road. You will have district Vice Presidents who are not your boss or any time of authority figure yell at you in front of members when they feel you are not doing your job, has happened on multiple occasions.

- High turnover rate with management and employees. This usually was caused by clashing of heads between co-workers and outrageous goals set forth by the upper levels of management which gave rise to either termination or quitting. - Management would expect you to work outside of your 8-9 hour shift no matter what. If you had no other pressing matters then you could stay longer. - In terms of their "marketing", you were solely in charge of that. If a "member appreciation day" was coming up, as an individual you would have to prepare to throw a party type atmosphere which sometime resulted in money out of pocket that was never reimbursed. - Ridiculous goals were sent down to individual clubs which would require an average of 40-60 calls a day, 10-12 new contacts a day, 6-8 appointments for on the day and the next day you work and finally 2-3 memberships a day. These goals can remain with a club in an area where the resources of new potential members has been tapped and bled dry. - There is definitely a "cut-throat" atmosphere in this job where even management will go behind your back to make a sale. Morals are thrown completely out the window. Although it is not always the case, it did seem like a frequent problem. - Management forced a "do whatever it takes to get the sale" type attitude in training and on a daily basis which leads to blame if a customer walks out without a membership. Although it takes some further time and effort to get a new customer to commit to improving their health, there is definitely a certain line that should not be crossed.