LanguageLine Solutions reviews

Pay was supposed to be $0.4 per minutes, but Language Line has it own way of calculation; such as if the call did not last for an hour, you won't get $0.4 per minute. They pay you the minimum wage of each state. VA is $7.25 so if I did not get enough minutes within an hour, I will get only $7.25. If I have receive call over $7.25, but under one hour, there will be another way of caculation to pay me. After 2 months of work, I realized I only get $10 per hour as a professional, skillful and well-trained interpreter. I can not believe it. I resigned fromt his company and found another company who is willing to pay me $0.70 per minute. This is not a company to work for. When they need you, they want you to meet their requirement. But when you need their help, no one is there for you. When I asked for leave, it was so hard that several different department kick me back and forth like a ball. And keep talking about a internet machine Impact 360. But that machine or software is designed to say "no" to you when you need to have a day off. Interpreter help desk is a joke. The person who is there to answer the call several of them have very strong accent. Every time when I call, i have to wait for 30-40 minutes to have a live person answer me. They are so strick that no leave is allow unless something big happen, but you need to offer proof. Overwhelmed you with work (I worked as a Mandarin interpreter 6 hours a day and the calls were nonestop), but the pay was lousy.

Even before the IT Dept. took over the company, around the end of last year, it was kind Kafkaian experience working for them. There was no more communication between the company and the interpreters than the paycheck, reproval and eventual training. Since the IT took over it is almost a hallucinatory experience. They are clueless regarding the work and characteristics of interpreters, but they created a "sophisticated system" that classify the interpreters and the calls. the new system is completely dysfunctional. In addition to their incompetence, they treat interpreters as blue collar, uneducated workforce - they only have management experience in that type practices. They send out nonsense e-mails; a smart fifth grader would understand that those have meaning and real content. They created the complete chaos and financial hardship in the life of hundreds of interpreters The accounting system is not transparent: no list of calls that you could compare with your notes, but this is the least. The head of IT Dept considers himself a visionary. Hitler considered himself too...