LanguageLine Solutions reviews

You don't really know the expertise level of the interpreter until you start the conversation. There is no way to know if all the fine points of the conversation including the person's attitude has been accurately conveyed. Always left with a feeling that maybe something was missed. But better than nothing. As an interpreter myself, I have heard some things that were missed.

In this company it seems that everything counts against you, employees' emergencies or daily circumstances such as a doctor's visit become big issues that you need to explain over and over to management. Also their policy of "customers are always right" fails to protect and support the interpreter as a valuable employee when customer are plain rude, the company will back up the customer no matter what. Some calls are highly emotional, lots of anger in long calls especially the ones from mortgage companies, even though you are supposed to be a conduit it is not easy to get rid of all that bad energy that you absorb during hours of receiving the same kind of calls.