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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "benefit"

31% positive business outlook

Reviews by job title

310 reviews
1.0
Nov 4, 2024

Interpreter

Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing, the only benefit if you want to work in Malaysia and get a working visa.

Cons

Their system is very poor and bad. If you switch between tabs it gets you offline and you can be banned for this. If you’re account gets blocked and you cannot login (out of your hands) you will not be paid for these days you’ve been blocked on.

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LanguageLine Solutions Response
1y
Thank you for your feedback. As an Affiliate Partner worker, please note that our company is not your direct employer. We recommend contacting your agency directly for any issues or concerns. Additionally, please be mindful that we have technology standards in place for everyone using our systems to ensure a secure platform for all. We appreciate your input and encourage you to reach out to your agency for further assistance
1.0
Sep 18, 2024

Run!!

Recommend
CEO approval
Business Outlook

Pros

You work from home. Company is open to whatever schedule you want to work as long as it meets the needs of the company. You gain experience in different fields like car insurance, pharmacy, banks, health insurance, utility companies etc.

Cons

Calls are nonstop, you get 14 seconds in between calls, calls are answered automatically so if you need to report a call you have to do it within those 14 second. There are no raises when they tried giving us a raise they tried to do so in a form of a bonus. When we all raised our concern they took back those tiers and just gave everyone $1 across the board. Company wants you to work additional hours, but your check comes short. When you report the shortage you have to do payroll department job and send proof of hours worked and what you actually got paid. You have no one to reach out to in the moment if something comes up with a call. You literally have to submit a report request for everything! Benefits are terrible and it’s only for full time employees. You have to clock out to use the restroom or drink water.

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback. It’s great to hear you value the flexibility and diverse experiences offered in the role. We recognize that the high call volume and limited downtime can be challenging. We’re continually working on ways to streamline processes and improve communication, including addressing concerns about pay and benefits. Your insights are helpful as we seek to enhance the overall experience for our team. For further assistance and to receive the support you need, please reach out to us at interpretercommunications@languageline.com.
3.0
Oct 16, 2024

OK, but not great

Recommend
CEO approval
Business Outlook

Pros

flexible in some ways. although extremely difficult to use UTO, there's a choice of being unexcused absent.

Cons

They never evaluate pay. So basically no matter how long or how well work there, there's really no effect. They give you a useless digital badge though. Same or even less pay for people who has worked here forever vs new hires. No benefits at all except 401k and the minimal mandated by law sick days. You get an extremely useless, minimal and bare medical benefit if full time, Only allow schedule change once a year. and it's not easy to get approved.

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback and for being part of the LanguageLine team. We understand your concerns about compensation and workload and take them seriously. We're always looking for ways to improve the employee experience. Your feedback is valuable as we continue to work on providing the best environment for all our employees. Should you wish you provide further feedback feel free to reach out to InterpreterCommunications@languageline.com.
1.0
Oct 15, 2024

Interpreter

Recommend
CEO approval
Business Outlook

Pros

Work from home and helping people

Cons

Lack of benefits and paid time off

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback and for being a part of LanguageLine Solutions! We’re glad to hear that you appreciate the opportunity to work from home and make a difference in people's lives. We understand that benefits and paid time off are important aspects of any job, and we’re continuously looking for ways to improve the experience for our employees. Your feedback is invaluable as we work toward that goal. If you’d like to share more details or suggestions, feel free to reach out to us at interpretercommunications@languageline.com.
1.0
Sep 23, 2024

Worst Company

Recommend
CEO approval
Business Outlook

Pros

Nothing really besides the remote work

Cons

One of the worst companies ever, bad pay, bad benefits, they exploit interpreters with no breaks between calls. Pay lowly amount. No benefits!!

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LanguageLine Solutions Response
1y
Thank you for sharing your feedback. We're glad you found value in the ability to work remotely. We recognize that interpreter work can be both challenging and fast-paced, and we are committed to continuously assessing our policies and practices to provide a supportive environment for our interpreters. While we understand your concerns regarding compensation and benefits, we strive to maintain industry standards while offering flexibility in work arrangements. We appreciate your input and will take it into consideration as we work towards improving the overall experience for our team members. If you'd like to provide further insights or suggestions, we welcome you to reach out directly. Thank you for your time with LanguageLine, and we wish you success in your future endeavors.
4.0
Aug 1, 2024

Fine place, no management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fine place, with flexible work, and work-life balance.

Cons

no management, self-motivation, and no benefit

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LanguageLine Solutions Response
1y
Thank you for sharing your experience with LanguageLine Solutions! Maintaining a healthy work-life balance for our employees is a top priority. Your feedback is greatly appreciated and serves as a reminder of why we strive to create a supportive management team and accommodating work environment. Our interpreters are encouraged to provide additional feedback at interpretercommunications@languageline.com.
4.0
Nov 4, 2024
Recommend
CEO approval
Business Outlook

Pros

flexible hours, meaningful job that help people across industries, pays ok, sick leave will automatically approve

Cons

It's almost impossible to have PTO, health insurance basically covers nothing. stressful.

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LanguageLine Solutions Response
1y
Thank you for taking the time to share your feedback! We're glad to hear you enjoy the flexible hours and find the work meaningful. While our compensation may not be above the industry standard, we strive to keep it competitive. We recognize the importance of accessible PTO and health benefits and continuously review these areas. Your input helps us improve the experience for all.
2.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home. Weekend off.

Cons

Constant evaluations make feel worry all the time, about losing your job. It's an outsourcing through Human Quality. You won't get all the benefits as by the law here in Mexico.

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LanguageLine Solutions Response
1y
Thank you for sharing your review. As you are employed by one of our partners, we encourage you to reach out to them and share your feedback. We wish you well.
Viewing 10 - 12 of 310 Reviews

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