LanguageLine Solutions reviews about "pay"

Low pay, poor management, no direct contact with the team lead or manager, you are on your own after training

Bad communication and no support or vacation time

VERY low pay, NO raises ever, Quality Evaluations that almost always say "Meets Expectations" for everyone, no matter how good and skilled you are. They also send you Court Calls without any Training - considering how high-stakes these hearings are, this is highly irresponsible and unethical! If you request court training, they will turn you down. Yet they will provide the training to new interpreters. After approving your paid time off, they will reverse it without any notice. They pay you less than what companies pay bilingual Customer Service Agents. Benefits: Health insurance is a joke. After working for them for years, they will NEVER give you a raise, even if you request it. In fact, if you ask for anything, the answer is ALWAYS NO. They retaliate against employees who are trying to form a union. If you interpret verbatim, they will write you up for interpreting profanities (which should be interpreted). They value customer service more than accurate interpretation.

Pay is too low but worse than that is the lack of good audio quality on the calls.

Spanish Interpreters are often poorly treated. Working here is awful and miserable. The way some representatives speak to them is UNACCEPTABLE. Most health care insurance representatives lack the training to work with interpreters effectively. Furthermore, clients you have to interpret for are very difficult and constantly interrupt the interpreter. Honestly, I did this out of necessity for a job because this company are exploitative.

- Support is not the most helpful when you need them

Low pay, no pay increase for going up levels (which means more difficult and intense call types), no pay increase over the years.

No Management to provide feedbacks. Only desperate workers complaining about all kinds of issues that a good management team could easily fix. Back to back calls and very stressful work but very low pay. Do not come here if you have a 2nd choice.