Lantern reviews

3.0

46% would recommend to a friend

(121 total reviews)

John Zutter

60% approve of CEO

52% positive business outlook

Lantern has an employee rating of 3.0 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lantern employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

121 reviews
1.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

- I honestly can’t think of a single one. I was completely blindsided when I was let go and now I am questioning everything.

Cons

- Management will make fun of you for your social anxiety, so make sure you have no mental health issues if you want to be treated like a person. - Will spend insane amounts of money on events but will not provide raises to loyal employees. I never received one the entire time I worked for this company. - Direct management will lie to your face about your performance and upper management will let you go out of no where. There is absolutely no way to know where you stand. - My work was called invaluable numerous times, so in turn, I feel invaluable as an individual. They completely took away any ounce of self worth that I had because nothing I did was ever good enough or mattered to anyone.

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Lantern Response
3y
Hi, we appreciate you taking the time to write this review. We take the health and well being of our employees very seriously. Any employee that is facing any type of health related situation (whether mental or physical health) is encouraged to work with the HR team to understand options for care and accommodations. Employees are educated during their new hire orientation and open enrollment periods of any and all benefits available to them. Also the HR team is required to maintain confidentiality should an employee need an accommodation for a physical or mental health reason. EDH does have high standards for employee performance. Employees receive compensation increases based on their performance. All of our management team is responsible for giving feedback and conducting thorough reviews semi-annually. These feedback sessions are a great way for both employees and managers to redefine what success looks like in each role. If you felt this was not done, I encourage you to reach out directly to the HR team to discuss.
1.0
Dec 5, 2024

Mismanagement, Exploitation, and Empty Promises

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are great, fun company events

Cons

This company is a textbook example of what happens when leadership prioritizes self-promotion over genuine organizational growth. The issues here run deep and are impossible to ignore: 1. **Leadership Hypocrisy:** Managers here excel at talking the talk but fail miserably when it comes to walking the walk. They’ll tell you how much they “value” your input, but the moment you offer actionable, well-researched ideas, they dismiss you as “too junior” to influence change. To add insult to injury, they’ll often take your ideas, present them as their own, and reap the rewards while you’re left in the shadows without even a thank you. It's demoralizing and unethical. 2. **Engagement in Name Only:** While they tout “fun events,” these do nothing to address employee dissatisfaction. An engagement survey revealed significant dissatisfaction among employees, and the company responded by handing out merch—selectively, no less—instead of addressing the real underlying issues. This performative gesture only underscores how disconnected leadership is from the reality of employee concerns. 3. **Unfair Recognition and Compensation:** The disparity in how employees are treated is glaring. Long-tenured employees are rewarded with raises and bonuses despite coasting on subpar performance, while newer, hardworking employees are overlooked—even when they go above and beyond, putting in extra hours during evenings and weekends. This lack of recognition breeds resentment and kills morale. 4. **Toxic HR and Cliques:** HR exists solely to protect leadership, not employees. If you weren’t part of the original hires, don’t expect them to have your back. The workplace culture is clique-driven and cutthroat, with people eager to betray colleagues if it means gaining favor with higher-ups. This fosters a deeply toxic environment where trust is nonexistent. 5. **Skyrocketing Turnover:** The company boasts about bringing in new hires but fails to retain talent. Employees are told they’re the “backbone of the company,” but the moment they’re deemed inconvenient, they’re fired without clear justification. The lack of transparency and respect is appalling and further fuels the revolving door culture. 6. **Embarrassingly Bad Benefits:** For a healthcare company, the benefits are shockingly subpar. The employer’s insurance options ensure that you’ll be paying exorbitant out-of-pocket costs for medical care unless you manage to hit the no-copay threshold—which is near impossible unless you have a family. The benefits clearly cater to employees with families, leaving single employees not only underserved by the plans but also severely overworked to compensate for their family-focused colleagues. It’s a blatant double standard and a slap in the face to hardworking individuals without dependents. This company is a disaster for anyone seeking fairness, professional growth, or work-life balance. Between the toxic leadership, exploitative practices, inequitable benefits, and a culture of favoritism, it’s hard to imagine how they’ll keep employees long-term. Proceed with caution—or better yet, don’t proceed at all.

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Lantern Response
1y
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and take your concerns seriously. At Lantern, we strive to foster a culture of fairness, transparency, and respect for all employees. While we recognize there is always room for growth, the issues you’ve raised are concerning and do not align with the culture we aim to build. We are actively working to improve recognition programs, and communication across all levels of the organization. Feedback like yours is vital in helping us identify areas where we need to do better. If you feel comfortable, I encourage you to share more specific details directly with me, as it helps us address these matters more effectively. We are committed to continuous improvement and creating an environment where all employees feel valued and supported. Thank you again for your input, and we wish you the best in your future endeavors. Meredith Fish SVP, Human Resources
2.0
Apr 13, 2021

Think long and hard

Recommend
CEO approval
Business Outlook

Pros

casual dress, great young colleagues, snacks, downtown location

Cons

Inconsistency of training, lack of communication between and among leadership, overworked with heavy workload expected to easily manage 100+ cases, underpaid, unappreciated, they constantly ask for feedback just to ignore our concerns, you could ask the same question to 4 different supervisors and you will get minimum 3 different answers, the non-member facing departments cause so much trouble to the member services by not adequately doing their jobs then we are told "you all are the backbone of the company", the job that they describe during the interview is not at all what you actually do so you are blindsided during training, it just gives call center vibes, no structure at all, YOU HAVE TO PAY FOR PARKING DOWNTOWN EVERY DAY

Viewing 4 - 6 of 121 Reviews

Glassdoor has 123 Lantern reviews submitted anonymously by Lantern employees. Read employee reviews and ratings on Glassdoor to decide if Lantern is right for you.