A lot of cons..
- They tell you it isn’t a call center and tell you “hey you’re helping people” which in a way, yeah you are saving people money but there’s a catch, a list of requirements & restrictions in order for these people to have low cost surgery through “SurgeryPlus”
- It is a call center. The higher ups will get onto you if you are not trying to convince people to use “SurgeryPlus” even if it causes the customer more difficulty. I thought the main goal was to help people but it seems they only care about the profits and allow the care advocates (grunt workers) to get stepped on, yelled at, frequently verbally abused by customers (they call members)
- Not a good first time job. So many cases that they expect you to easily and smoothly handle with hardly any mistakes. If a customer is yelling at you, they don’t care. They just want you to try and deescalate the situation while tending to the angry customer’s needs..
- Stop with the favoritism and letting certain people get away with breaking rules. Stop treating all employees as if they’re in kindergarten and punishing everyone for one person’s irresponsibility when it can easily be talked about with HR.
This is a long review because I made the same mistake thinking this company was a great start and seemed friendly, but it was all a lie. I definitely learned my lesson after my time at this company. Please don’t subject yourself to this terrible management.
