Pros
-Fun parties -Perks like door dash credit -Coworkers are generally kind -Work computer is a Macbook -Nice office in Scottsdale, AZ -Great PTO and sick day policy
Cons
-The claims department is managed really poorly, the adjusters are overworked, they ignore inbound calls leaving claims champions to deal with irate customers that haven't heard back in weeks -Claims champion role is essentially an on the phone punching bag, they can't assist with the claims process besides reiterating basic updates that have already been emailed to the customer -Upper management is vindictive and will punish people that speak up about the issues in the workplace -Claims champion path allows for little to no career growth -Pay is low, below industry standard, especially for the types of calls you get. Prepare to be screamed at and threatened by customers all day every day. -Management makes it clear they don't value claims champions -Low morale and toxic culture -No chance for a raise for 2 years, not guaranteed to actually get one, you just can't ask for one until then -High turnover, constantly short staffed and more job duties are added without increasing pay -Call center environment
