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Lemonade Insurance

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Lemonade Insurance reviews

3.5

61% would recommend to a friend

(631 total reviews)
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Daniel Schreiber

75% approve of CEO

64% positive business outlook

Lemonade Insurance has an employee rating of 3.5 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lemonade Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

631 reviews
1.0
Nov 11, 2021

Don't drink the koolaid!

Recommend
CEO approval
Business Outlook

Pros

Most of the people are great and some of them are a**holes which seems ironic because Lemonade has a "no a**hole" policy. Which isn't even really something that ever gets taken into account when employees are being verbally abused and threatened by customers almost every other day. You get to use Slack but it doesn't ever seem like there is a sense of professionalism in this form of communications. At times, leadership are very blunt and almost uncomfortable in how they talk to employees and about situations needing to be handled/discussed. The parties may seem "Instagram-worthy" but they foster and encourage toxic gossiping and unnecessary peer pressure to work harder to play hard at bars that only will give you cheap well drinks.

Cons

Unprofessional, toxic, vindictive and unruly leadership seem to sit at the center of all that's wrong throughout this company. Especially within the claims experience department. They don't know how to support employees and don't ever take proper protocol when customers are ripping into employees for things they have no control over. Management are very into "feedback" and will often ask for it. But, once it's provided management will find some spin to place on it why nothing can be done to fix it. They often will separate out feedback through items that are "actionable" versus employees "b*tching". I don't think management really cares about feedback but rather asks for it to save face when needed for higher reviews online or just to report back to their bosses. On top of that, I've heard that employees don't receive bonuses or raises for at least TWO years...and that may not even be a guarantee. Which sucks. I don't know if I'm going to make it here much longer despite people telling you that they could never leave...I don't know what koolaid they're drinking.

1.0
Jan 11, 2019

CX Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They provide free food and let you work remotely. Oh & their cat?

Cons

The have SEVERAL interviews before they hire. Barely any formal training. They have temporary associates from agencies who join the team which they treat very differently from their official employees. They don't even hire a majority of their temps so don't bother wasting your time. There really isn't any diversity in the company & a majority of the time you will ask management a question regarding coverage and they DO NOT know the answer.

2.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

-Nice office -You'll meet some of the coolest people to work with that help get you through the stressful workday which is unfortunately often.

Cons

If you are looking to completely delude yourself and have the worst time possible then look no further because this is the place for you! If you are looking to be underpaid, overworked, and gaslight the whole time, then this is the place for you! If you are looking to be held to an impossible standard that not even the leads could reach themselves if they were in the same job, then this is the place for you! Lemonade likes to pride itself with being innovative by "shaking up the industry" but one must wonder how they can claim that when their company is falling apart from the inside and barely being held together by their over worked and underpaid workforce that’s in a constant state of turnover. Lemonade likes to maintain the narrative that each claim/policy is handled fairly and without any bias when in reality they have a whole system that targets "certain demographics" to "pay more attention to" and a lot of their staff can be considered disgruntled employees - take that as you will, I wouldn't recommend getting a policy here either. A lot of people come to Lemonade desperate to leave a bad job with the hopes that things will be much different. It only takes about 6 months for the reality of Lemonade to settle in and hit them. Pay transparency is a huge issue here and you are often told not to even to talk about it amongst your peers. They say you'll get a pay increase at 2 years, which is not industry standard, but that’s not even a guarantee and most leads are in the dark about pay increases, so you'll find no help there. Some hiring classes will start out at different wages even if they are just months apart, so I guess if you want to get paid a livable wage you just have to time it right. Someone with no experience could be getting paid more than you are starting off if they got hired on 1-2 months after you. This should obviously tell you that experience does not matter in a place like this. You'll get told you are being paid industry standard but a quick google search will show you that lemonade pays way less than their competitors. One would think that Underwriting would be one of the best places to find yourself in insurance, but Lemonade makes sure to kill that idea. This department, in Lemonade, is required to be in the office 3 days out of the week for no apparent reason other than to fill an office up with bodies. You can't even enjoy the company of your coworkers without receiving passive aggressive slack messages about it being "too loud" while also asking why no one enjoys being there. Everyone on this team seems burnt out and is looking forward to the day they no longer have to show up here but in the meantime the day is filled with unproductive meetings, which leaves you no time to meet metrics, where the older leads talk about their times at legacy carriers and their outdated practices basically reliving the glory years of their lives. So much more can be said about this place but I know people don't care to read long reviews, so I'll leave it at this. This may be a good place to work if you are looking for something temporary and just want to get experience in a field but do not expect rapid career movement or a livable wage.

Viewing 16 - 18 of 631 Reviews

Glassdoor has 669 Lemonade Insurance reviews submitted anonymously by Lemonade Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Lemonade Insurance is right for you.