Overworked, burnt out, anxiety, depressed employees
Pros
Pay is decent but for the heavy workload and unwillingness to hire an adequate amount of employees it should be much higher. Work from home is a good benefit but does not feel like much of a luxury when you really are tied down to your computer and absolutely drowning in work.
Cons
Piggy-backing off the other negative review that was posted on 10/8/22. I completely agree with everything that was said there. The "work life balance" or the fact that they preach how mental health is so important is a complete scam. There is no work life balance. Multiple employees share with me personally or on officevibe that their mental health is tanking. Employees are completely burnt out, stressed, and anxious. When employees voice their opinion of being overworked and stressed, they are gaslighted by managers and told they are "easily stressed" leaving them to feel hopeless. If you are on PTO or sick, no one is there to help you. There is a "buddy" system but it's hard for the buddy to even help with anything when everyone can't even keep up with their own work. Basically you have to fend for yourself and if you even get the slightest behind, it will take you months to get out of a rough patch. Management is unsupportive and only give false promises. They always say "things will get better soon!" but nothing has changed since I started my position. They tell you not to worry about your numbers but then also will get on you for having low numbers or scores at your review. Per the other individuals review, I am copying exactly the same point as I completely agree: "The number of inconsistencies in protocol and policy decisions are incredibly frustrating, as you will get different answers from different people, then have to take more time to fix ‘your’ mistake. It is also difficult to trust a company that is willing to switch peoples job titles and duties without choice. They will change you from a claims adjuster (the job you signed up for) to 100% customer service rep and not give you a choice. They will act like they did you a favor in being transparent for telling you about this ahead of time." I hope this review is helpful to anyone looking to join Lemonade as I would 100 percent not recommend this company to work for. Yes they do a lot of gift sending and small rewards however I always feel this is a way to cover up and trick you into thinking they actually care. They definitely do not.
