Is LensCrafters a good company to work for?

LensCrafters has an overall rating of 3.2 out of 5, based on over 2,675 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at LensCrafters to a friend and 42% have a positive outlook for the business. The best reviews about LensCrafters have been left by employees working as Sales , Technician and Optometric Technician .

Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at LensCrafters?

39% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (266) , Eyewear Consultant (181) , Licensed Optician (126) , Optician (123) , Lab Technician (110) , Store Market Manager (78) , General Manager (69) , Assistant Manager (68) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Decent scheduling options but not a good pay increase" ((in 171 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 159 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 97 reviews)); "Flexible hours and store discount" ((in 80 reviews)); "Coworkers are great and nice" ((in 71 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 142 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 89 reviews)); "Poor training No real incentive to sell Lazy managers Repetitive" ((in 61 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 60 reviews)); "Commission is low and only eligible when goal is met" ((in 59 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

What are the top reviewed LensCrafters locations?

New York , Chicago , Atlanta , Los Angeles , Austin , Houston , San Diego , Columbus , Orlando , Denver , Phoenix , San Antonio , San Francisco , Dallas , Cincinnati , San Jose , Saint Louis , Milwaukee , Indianapolis , Tampa , Boston , Athens , Richmond , Madison , Raleigh , Irvine , Sacramento , Minneapolis , Santa Clara , Virginia Beach

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

39% would recommend to a friend

(2,640 total reviews)

Alfonso Cerullo

38% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.6

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Apr 8, 2009

Training builds a good team and is what helps the $$$ come faster in the long run.

Retail manager

Recommend

CEO approval

Business Outlook

Pros

Benefits that you get for even a part timer.

Cons

Managers don't keep to Training Schedule. I was given x2 weeks of training instead of the designed 16 weeks. Being told to, " just do it." or " Just figure it out." So, rather than being trained to do something that should take 2 minutes, I take 30 minutes to an hour trying to figure out something. That time could have been used to make another sale. As a manager, how can I train others if I wasn't trained either.

4.0

Mar 23, 2009

A good company, not perfect, but good.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can have fexible hours which for me is a good. The pay is reasonable for the work required. If you are full time the benefits are good. Even as regular part time you are eligible to participate in the 401K program and you received contributions toward a pension plan. Though the amount can vary quite a bit, you receive spiffs based on how well your store is meeting their goals.

Cons

Your hours are not gauranteed unless you are a salaried associate. If business is slow, your hours can be cut. The 4th quarter is the worst of the this. The reduction is hours at the end of the year can also lead to inadequate staff to get the job done. The stores are open retail hours so evenings and weekends are part of the job.

3.0

Jan 24, 2009

Over all okay company, store level management flawed.

Eyewear consultant

Recommend

CEO approval

Business Outlook

Pros

Benefits for both full-time and part-time is great. Their vacation structure is great. First year is one week paid, after that it is three weeks. There are opportunities to advance in the store as well as the company.

Cons

With my particular store, management is poor. The work I do is not recognized enough. While the company prides themselves on quality and training, my manager does not seem to care if I learn more or advance. Their "Mind Blowing Experience" business is has its problems. I have also noticed now after working there for a while some of the products are flawed and I am not so sure the manufacturers are aware of some of the problems.

Viewing 2626 - 2628 of 2,640 Reviews

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Jobs at LensCrafters

LensCrafters - EyeCare Advisor

LensCrafters - EyeCare Advisor

LensCrafters - Assistant Manager