Upper management seems cold in nature, and they do not care about anything but the numbers. When talking to them about an issue, the buck seems to stop with them shoving instructions down your throat. Upper management also belittles anyone under them in the tone of their emails/calls/text messages.
The helpdesk doesn't seem to care when you open a ticket. Their support is very sporadic, at best. Once in a blue moon you will get that single person who actually cares enough to look into your problem and get it fixed. I honestly don't blame them given the management they are under.
Funny how several people here mentioned sexual harassment. I will have to say that I have witnessed it first hand, brought my issues up to HR, and essentially got shot down like it didn't matter. The response from the person here on glassdoor says that they take it very serious, but they don't.
Micromanaging is pretty bad. We get the same email 3 times, from 3 different people. Helpdesk sends a reminder, we get that same reminder forwarded by our supervisor, and we get that same reminder forwarded by our supervisor's manager. Also, heaven forbid there is a patent in your inbox for more than 10 minutes, you get constantly barraged about it, even if you already completed your max hours or you are out of state. You get threatened to have your inbox shut off. I get it, the work needs to be done and something shouldn't be in your workload inbox for a long time, but there is no need to be hypervigilant about it. This ties back to the culture mentioned in the pros section of the review.
Every year we get a whopping $20 gift card. This year it was an Uber gift card. While monetary incentives aren't always effective in motivation, it's more of a slap in the face when you boast about how amazing you are in taking care of your employees, and you give them $20. This is, of course, subjective, so I will leave it at that.
Don't expect to move up in the company, and definitely don't make this your primary job unless you have no ambition to challenge yourself to be better. Just like another review said, if you want to be complacent, this is the place for you.
