Is Liberty Mutual Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Liberty Mutual Insurance have rated their employer with 3.3 out of 5 stars in 258 Glassdoor reviews. This is a lower than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Liberty Mutual Insurance .

Does Liberty Mutual Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Liberty Mutual Insurance with 4.3 out of 5 stars based on 258 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Liberty Mutual Insurance.

How happy are Customer Service (CSR) professionals working at Liberty Mutual Insurance?

53% of Customer Service (CSR) employees at Liberty Mutual Insurance would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Liberty Mutual Insurance with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (209) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (131) , Analyst (118) , Underwriter (100) , Sales Associate (96) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Inside Sales Representative (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1287 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 880 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 718 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 540 reviews)); "Great vacation time and work from home" ((in 353 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 461 reviews)); "There are good managers but also many mediocre and poor managers." ((in 253 reviews)); "Bad Upper Management" ((in 149 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 148 reviews)); "Constant reorgs and layoffs." ((in 106 reviews))

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Liberty Mutual Insurance

Liberty Mutual Insurance Customer Service (CSR) reviews

3.3

53% would recommend to a friend

(258 total reviews)

Tim Sweeney

73% approve of CEO

82% positive business outlook

Ratings by category

4.3

Compensation and benefits

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.3

Career opportunities

Customer Service (CSR) employees have rated Liberty Mutual Insurance with 3.3 out of 5 stars, based on 258 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

258 reviews

3.0

Dec 13, 2012

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary and Benefits, still have a pension plan Focus on charitable giving

Cons

Systems are a challenge There are a lot of nuances involved with administrating insurance products and representative are not given enough information to perform their jobs effectively.

1.0

Aug 3, 2012

Worked for Liberty Mutual and they treat their long term employees with little respect

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

stable company and in the beginning they cared

Cons

micromanaging, stress, closed door with communication

1.0

Jan 19, 2012

Not a good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training in customer service.Good start up pay.Good co workers.Nice building.Nice parking lot and security staff.

Cons

Employee scores are manipulated in order to let go employees instead of laying off.Temp employees are now being implemented in order to cut costs. If you are popular with management regardless of your performance,you will keep this job and even move up if you can stand to stay.

Viewing 247 - 249 of 258 Reviews

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Liberty Mutual Insurance reviews Liberty Mutual Insurance Customer Service (CSR) reviews

Liberty Mutual Insurance

Liberty Mutual Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Representative

Worked for Liberty Mutual and they treat their long term employees with little respect

Not a good experience

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