Question 1

Is Liberty Mutual Insurance a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Liberty Mutual Insurance have rated their employer with 3.3 out of 5 stars in 258 Glassdoor reviews. This is a lower than average score with the overall rating of Liberty Mutual Insurance employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Liberty Mutual Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Liberty Mutual Insurance.

Question 2

Does Liberty Mutual Insurance pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Liberty Mutual Insurance with 4.3 out of 5 stars based on 258 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Liberty Mutual Insurance.

Question 3

How happy are Customer Service (CSR) professionals working at Liberty Mutual Insurance?

Accepted Answer

53% of Customer Service (CSR) employees at Liberty Mutual Insurance would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Liberty Mutual Insurance with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Liberty Mutual Insurance?

Accepted Answer

Claims Adjuster (393), Sales Representative (386), Customer Service Representative (209), Insurance Agent (160), Software Engineer (145), Claims Specialist (131), Analyst (118), Underwriter (100), Sales Associate (96), Insurance Sales Agent (90), Intern (87), Director (85), Claims Representative (82), Sales (82), Inside Sales Representative (79)

Question 5

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

Accepted Answer

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1287 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 880 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 718 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 540 reviews)); "Great vacation time and work from home" ((in 353 reviews))

Question 6

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

Accepted Answer

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 461 reviews)); "There are good managers but also many mediocre and poor managers." ((in 253 reviews)); "Bad Upper Management" ((in 149 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 148 reviews)); "Constant reorgs and layoffs." ((in 106 reviews))

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