Pros
For a incoming call center the pay is decent at $14/hr. Free medical benefits for yourself (however it is not possible to add family coverage and still take home a decent check).
Cons
Office bullying behavior; women there are very competitive and get very jealous of any newcomers whom they feel are a threat (even if one were to keep to themselves). Many individuals smile in your face but talk about you behind your back with other colleagues. If you stand up for yourself then you will be the target for disciplinary actions. The only way to work there is to either ignore the high school behavior or leave. The customer service area is ran by favoritism. Also, there were numerous times where supervisors would be disrespectful towards you for no reason whatsoever. The atmosphere at Life Extension feels stifling, as if you are under surveillance at a prison (being that I've never been to one, I can only assume that it comes quite close). HR is not there to help you and you will be made to feel as if you are the instigator. Keep in mind that there are individuals who constantly abuse ACW and will walk around and speak to their co-workers, while you are stuck taking more than your fair share of calls. Attention has been brought to this scenario on multiple occasions but no serious action is taken towards fixing this issue. My advice would be to STAY FAR AWAY from this company. There is NO WORK/LIFE balance and customer service agents are made to feel like they are garbage. This is ridiculous to me because we are the first contact with the customers. Also QA is mostly subjective. It's a luck of the draw as far as which QA rep listens to your calls.
