SO MANY DOWNSIDES. First, your calls are graded down to the decimal point. You can have a great call and make your customer happy yet fail because of an unnecessary detail. Second, as a WSS they want you to bend over backwards for your customer and provide health advice/suggestions that are way beyond what any supplement company should be doing. Third, they waited until 12 weeks of training was complete to tell me my calls weren’t good enough and I was at risk for termination. In training we had meetings almost daily regarding our call quality and no one told me this. Fourth, management is incredibly micromanaging. You have to message someone to use the bathroom and that time comes out of your allotted break time. Time off and schedule swaps are all about favoritism. This is a true call center position in a sad office with grey cubicles. Only certain people succeed at LE so think about what you’re getting into.
