3.0
Jul 3, 2015
Recommend
CEO approval
Business Outlook
Pros
This job comes with great starting pay and they also give yearly raises and bonuses. It's a semi fun work environment.
Cons
The company is focused on customers and possible revenue so much they forget about their employees. Several times I've been what I consider sexually harassed. There is no protocol in place to get off the phone with these types of callers. Management doesn't step in and take up for you. The overnight shift at LE is neglected. Not many training and coaching opportunities for people working this shift. You learn how to do certain things through trial and error through your quality scores. Quality scores, like most call centers, are very subjective and the roadmap changes a few times a year.
