Life Extension reviews

The customers are bullies, management is reactive instead of proactive even when you bring things to their attention. The worst thing I saw over the 5 years there is the lack of accountability. It used to be a great company but between the company growing faster than they can keep up with, the inner bickering with management and essentially being over worked all the time it turned bad, fast. How can you only give good schedules to the poor people that work 45 days straight? Recently, even holidays are no longer a given for those with senority. The environment is toxic because most are unhappy, but its what holds everyone together, the contempt we all have for how much we are failed.

First and foremost: the pay. Customer service starts off at $14. A 'standard' H.A. will a bachelors will get $18. For a health/medical degree, this is certainly the lower end of the spectrum. Instead of raising the hr rate, they put non guaranteed bonuses on display to distract you. QA ensures that you'll be bent over for customers. Aggressive, non-relevant callers, and the unforgiving "chronic callers" exploit this as they learn HA's literally have no defense to this. This company displays EXTREME lethargy in banning callers that 99% of business would not do business with even if they were spending money. If you don't have a strong will and discipline, do not take this job for this exact reason. Where some reviews have cited flexibility with vacation and schedule in the past, this is all gone. This company is struggling to maintain a solid core of health advisors especially as the business is growing. The result is increased call volume, but with no back up support. Vacations, time-off, ect are extremely hard to arrange because work force really can't afford to have one less person off the phone. The dilemma of not having enough employees, especially HA's, on staff to meet business demand is that dire.