Lower reviews

3.6

58% would recommend to a friend

(684 total reviews)
avatar

Dan Snyder

73% approve of CEO

60% positive business outlook

Lower has an employee rating of 3.6 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

684 reviews
1.0
May 20, 2022

Don't Buy Into Their Scheme

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There truly are some great people who work for this terribly managed company. You will make some great friends once you find those people. They will also teach you the fundamentals of mortgages...which you can then take to a competitor and put to a much better and more lucrative use.

Cons

MANAGEMENT: I worked at Lower for years, and I still can't honestly say what the companies end goals are. They seem to be changing constantly. The management continually disregards their employees concerns and well-being, and they never provide any clear direction. When direction is provided, it is commonly the opposite of what you were told two weeks ago. And if you don't get things right the first time, prepare to be reprimanded (sometimes publicly in front of all your colleagues), or you may just be fired instead to help balance their books. There are also constant layoffs, and senior management will straight up lie to you as a means to their shady end. Also I will reiterate what others have said...JUST BECAUSE SOMEONE IS GOOD AT A POSITION DOESN'T MEAN THEY WILL BE A GOOD MANAGER. COMPENSATION AND BENEFITS: The compensation may seem great for someone just out of college, but it is atrocious compared to industry standards. The "salary" in sales is really just a draw, and operational staff are incredibly underpaid for the amount of work and stress that they must endure everyday. While my pay was comfortable, it was in no way worth it. Your pay structure will also change suddenly and frequently, and some "promotions" are realistically a pay cut to do more work. The benefits are also absolutely atrocious....you will never retire based on their 401k match. CULTURE: They love to make edgy posts on their social media page to give off the image that they are a hip Fintech start up, but this is not the case at all. There are pool tables and other recreational spaces in the office, but good luck trying to take a break to use them. You get reprimanded if you are away from your desk for more than 10 minutes...good luck playing a game of pool. The morale in the office is also just sad. Everyone is miserable and talks about it all the time (or they are too scared to talk about it in fear of being fired). On the sales side of things, it is a total frat bro kool-aid culture. Unless you are drinking the kool-aid, you will be an outcast and feel unwelcomed. WORK/LIFE BALANCE: There really is none. You are expected to always be available (but clocking OT is a big no no...). It is astounding how much work you will do and not be compensated for at this place. The company uses stress as a motivator and in many ways encourages a stressed out work day which inevitably bleeds into your home life. You are basically left with a choice at Lower - either maintain a work/life balance and face the consequences for it, or give up on most things outside of work that make you happy.

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Lower Response
3y
Thank you for the feedback. We take input from former and current employees into consideration when shaping our business policies and procedures. We are a mission driven company, the main goal being to help as many people as possible generate wealth through homeownership. We do this through any number of our services from financial readiness, cash backed offers, our network of real estate agents or any of our mortgage services. We are proud to take top performers and offer them career progression into management opportunities and provide them with all the tools and resources they need to help their teams succeed. We wish you the best in your career!
2.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

The work itself is easy, but weird one off loan files can be challenging and fun. Very positive atmosphere when all is going well. Would work there again, but may randomly get laid off again if none of the 23 year olds can sell a loan at 2-3percent.

Cons

The 401k sucks at a quarter to a dollar match. Don't need 2 offices. HUGE OPS layoffs because sales team is underpwrforming and constantly rotated in and put of the company( need to hire experienced loan officers). Loan officers do a horrible job putting together applications and try to get some shady files past you. Will not respond to emails except with "Has this been resolved yet." Customers are confused and scared off when those other than loan officers contact them. Sure, they may have more time searching for new business this way, but the LO should be the ONLY point of contact, so that less loans are ignored or canceled and the customer experience doesn't suffer.

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Lower Response
4y
Thanks for taking the time to leave a review. We know the work can be challenging and we appreciate team member's efforts to help our customers with the biggest purchase of their lives. The mortgage industry has experienced a time like no other from low rates to inventory shortages. While we do our best to prepare for these changes, they continue to ebb and flow. We do not condone disrespectful behavior between employees. If you wish to go into further detail about your experiences, please reach out to us at HR@lower.com.
2.0
Feb 5, 2023

Stay Away from this Company

Recommend
CEO approval
Business Outlook

Pros

Great people work here, very relaxed work environment. They hold company happy hours and events to show appreciation.

Cons

Not an environment set up to help you succeed. Lead distribution right now is completely unfair with half of us taking calls from people who have no possibility of buying a home and the other half of us are taking leads from people who are pretty much in the process of buying a home already. Nobody except maybe 10% of sales is making any money. Leadership is an absolute joke and just like all the other reviews said we’ve been fed empty promises and lies for two years. Once a very happy place to work lots of people, great trainings and opportunities for growth but like other mortgage companies this one was severely mismanaged and they did massive layoffs leaving many people high and dry. Everyone is looking for the door. There is no confidence this company will succeed in the future. I’ve had many conversations with competitors as I decide if I even want to continue in this field. There’s a consensus agreement amongst competitors this company probably won’t last through 2023. They claim they’re fine but are slashing cost at every turn and if that means your job then oh well they could careless. Currently aren’t making employees happy nobody is making money and these idiots are talking about hiring loan officers again. Good luck with that you can’t even make your current employees happy. Lied to all employees about company ownership. Told us we would receive a piece of the pie but forgot to mention we have to buy our way in lol so you expect us to buy into your failing company when your under paying us anyway?

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Lower Response
3y
I can assure you we are not going out of business. We had to make tough decisions in 2022 to battle the change in the mortgage industry. With 2022 behind us, in 2023 we are committed to getting back to growth and opportunities for our team members.
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Glassdoor has 719 Lower reviews submitted anonymously by Lower employees. Read employee reviews and ratings on Glassdoor to decide if Lower is right for you.