Lower reviews

3.6

58% would recommend to a friend

(684 total reviews)
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Dan Snyder

73% approve of CEO

60% positive business outlook

Lower has an employee rating of 3.6 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

684 reviews
1.0
Dec 14, 2021

All stress, no benefits

Recommend
CEO approval
Business Outlook

Pros

The people on your team will become your friends (mainly because everyone shares the same distaste for the company).

Cons

PAY - Way less than half of the industry average. As an advisor, we are getting 40 bps per loan. The industry average is 75-100 bps. - The company will do everything in their power to not pay you. - Managers get paid off of the advisors loans. So it creates this pyramid scheme culture where the managers could care less about you as long as you make them money. - In order to save money that would be paid to advisors, the company created a whole department called rate board, where the advisors were doing the exact same job, but now weren’t getting any commission. - The company will change your pay structure for the worse and they will tell you about it with 0 notice. WORKPLACE/MANAGEMENT - Extremely intense micromanaging. Down to every 30 minutes you will be interrogated about your production. - No matter what task you are working on, your manager will hound you constantly about it until it is done. If you ask for help, they’ll deny it. - There is not a single manager at lower that should or deserves to manage. Basically if you are a manager, it means you just stayed at the company more than 2 years without quitting. That’s the only qualification. - There are 0 standardized performance reviews. So the company can not be criticized or learn from their employees. This just allows the company to spiral downward with no desire to improve. - The company straight up makes fun of negative Glassdoor reviews that provide constructive criticism. - It is a very well known fact that the company posts fake 5 star reviews on Glassdoor to try to water down the actual reviews and keep their average rating up. - Management has 0 trust in employees. You will be babysat and will no be allowed to take time off or work from home. - Management is an old boys club. Your pay will get cut, and they will keep promoting themselves and giving themselves larger salaries. - Nepotism is very apparent. The goal post will be moved back essentially so that you never get promoted. Meanwhile a guy that got arrested in our office got promoted immediately. - There is 0 accountability or transparency in management. Life changing decisions will be made on a whim without any market/operational research. - You think the better.com and Zillow layoffs were bad? Lower started that. Over the summer, Lower fired massive groups of people all via a 4 minute zoom call. - Everyone is actively searching for new jobs at other companies. Morale and focus are at all time low. And even though the environment is this bad, management seems to either be in denial about the whole thing or are just ignoring it. REWARDS/BENEFITS - The 401k is nonexistent. - 10 total days of time off a year. (That includes sick, vacation, everything). - You WILL be forced to work weekends. You WILL be forced to work holidays. You WILL be forced to work past hours and during lunch. You WILL be told to not record those hours so HR can’t see. - You get in every morning at 9am. If you aren’t at least 15 minutes early, you will be attacked by your manager. If you’re 1 minute late to anything at all, you will be attacked by your manager. But you will be asked to stay several hours late every day. - 0 flexibility whatsoever. No work from home and you have to beg to use your time off. Work/life balance is absolute 0. - The only reward is a shout out in a morning meeting and then you’re back to being micromanaged or potentially fired.

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Lower Response
4y
Thank you for taking the time to leave a review. We appreciate the detailed response and will look into your concerns to address appropriately. If you have additional feedback you'd like to share, please reach out to HR@lower.com.
2.0
Dec 1, 2021
Recommend
CEO approval
Business Outlook

Pros

The merch is comfortable My colleagues are tremendous people

Cons

-Constant sales babying. Pushing off their job onto other departments because "they keep messing it up". <- actual quote from a sales leader when trying to push yet another thing on to operations. -Pay disparity is all sorts of crazy. Operations(processing in particular) are responsible for ~90% of the work on each file that closes, yet they're bonus structure amounts to around 5-10% of what sales makes per file. Sales is paid so much more and at this point their only significant job duty is "having the tough conversations" which they put off until it becomes an issue on almost every file. -Constant moving of goalposts. I've never seen a company be more stat oriented. Surely we can do more work on each file and close more loans, with less support(after the mass layoffs due to over-hiring), right? WRONG! -Frat culture is not something to be proud of. -REALLY COOL NEW BUILDING. Where there is a cafe with 50% off some stuff and free haircuts and a nice pond. And then they kicked everyone except sales over to the boring old office that you of course don't see on the shiny social media posts. Don't advertise those as reasons to come work for lower if only half of the team is able to take advantage of them.

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Lower Response
4y
Thanks for taking the time to leave a review. We would love for everyone to be at one office, but available space has limited this. With that said, we would love to help make your experience better at your current office. Please reach out to us about this and your other concerns so we can help address - HR@lower.com.
1.0
Dec 20, 2022

Terrible Company

Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

I was a top producer nearly every month I was with this company. I showed up early and was often the last to leave. I picked up over time Saturday shifts when others on my team could not. I even exceeded every goal placed in front of me, not by a little but almost double of others on some teams. I did all this with a smile on my face. I was laid off due to the incompetence of the people running this organization. I would only have to assume that this company is going under.

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