Typical mortgage company/loan officer struggles you’ll see anywhere: Being married to your job, toxic masculinity, high rate of substance abuse, frat/kool-aid culture, high disconnect between sales and operations, high pressure to meet monthly quota/scorecard metrics, rocky starts to new systems, etc.
Lower-centric cons:
Hunger Games-esque/favoritism-based promotional metrics
Sales promotional opportunities have been announced to halt altogether 08/21-through-TBD
Management stretched entirely too thin
Operations staff turnover too high to have enough trained processors/underwriters/closers to meet loan deadlines
Extremely high inconsistency with any competitor price-match or grace concessions to customers, currently offering $0 of either, causing sales to decline and customer service issues in which loan officers are alone in handling
Complete company restructuring/consolidating every ~4 months, every restructure coming with an inevitable pay cut
HR/management disregard valid concerns regarding Covid safety in the workplace, as well as criminal behavior of its own employees (Claim to ‘not be able to take stances’ on publicly-recorded offenses such as domestic abuse)
Quotas requiring consumers to leave reviews written about loan experience, commission reduction for loan officers if not met quarterly
