Is Loya Insuance Group a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Loya Insuance Group have rated their employer with 2.7 out of 5 stars in 122 Glassdoor reviews. This is a higher than average score with the overall rating of Loya Insuance Group employees being 2.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Loya Insuance Group now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Loya Insuance Group .

Does Loya Insuance Group pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Loya Insuance Group with 2.5 out of 5 stars based on 122 anonymously submitted employee reviews. This is 4.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Loya Insuance Group.

How happy are Customer Service (CSR) professionals working at Loya Insuance Group?

33% of Customer Service (CSR) employees at Loya Insuance Group would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Loya Insuance Group with a 2.3 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Loya Insuance Group?

Customer Service Representative (77) , Customer Service Representative (CSR) (38) , Insurance Agent (25) , Claims Adjuster (20) , Office Manager (13) , Paralegal (11) , Manager (10) , Insurance Sales Agent (9) , Sales Associate (9) , Customer Service (CSR) (8) , Staff Attorney (8) , Sales Manager (6) , Sales Representative (6) , Litigation Paralegal (5) , Sales Agent (5)

What are the pros of working at Loya Insuance Group according to real employee reviews?

"Great coworkers which can really save your life." ((in 15 reviews)); "friendly coworkers and decent benefits" ((in 12 reviews)); "Great people to work with; Attorneys and paralegal s work as a team" ((in 6 reviews)); "I loved the staff I had and the customers were awesome!" ((in 5 reviews))

What are the cons of working at Loya Insuance Group according to real employee reviews?

"management is bad, they like to treat you like garbage" ((in 47 reviews)); "The pay is low and they run off a spreadsheet that’s wrong so they don’t have to give raises" ((in 34 reviews)); "Upper management is AWFUL." ((in 17 reviews)); "Regional managers were unprofessional" ((in 15 reviews)); "Not a good work life balance and no raises most you can make is 14hr" ((in 9 reviews))

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Loya Insuance Group

Loya Insuance Group Customer Service (CSR) reviews

2.7

33% would recommend to a friend

(122 total reviews)

Fred Loya Jr

17% approve of CEO

30% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.8

Culture & values

2.7

Career opportunities

2.5

Compensation and benefits

2.3

Work/Life balance

2.3

Senior management

Customer Service (CSR) employees have rated Loya Insuance Group with 2.7 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Loya Insuance Group is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

122 reviews

3.0

Feb 2, 2025

Job Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You get to have a short Saturday work day and Sundays off

Cons

Work hours can be a bit unpredictable

4.0

Jan 24, 2025

Great if you're independent and don't have dependents.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is great to start. If lucky you get great coworkers/managers. You get your 40 hours.

Cons

Always short hand. So can have weeks where you open and close the office from Monday to Saturday. Not much pay after 2 years unless you can move up.

3.0

Dec 30, 2024

Decent job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Small teams and great communication

Cons

Each manager works in their own way and trains employees their own way which causes issues. They need to train people on the same level.

Viewing 7 - 9 of 122 Reviews

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Loya Insuance Group

Loya Insuance Group Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Job Review

Great if you're independent and don't have dependents.

Decent job

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