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Lumen

Engaged Employer

Lumen Customer Service Representative CSR reviews

3.2

45% would recommend to a friend

(13 total reviews)
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Kate Johnson

44% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.2

Compensation and benefits

2.8

Senior management

2.5

Culture & values

2.5

Career opportunities

2.3

Work/Life balance

Ratings by demographic groups

Reviews by job title

13 reviews
4.0
Nov 25, 2025

Solid

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Pretty good overall! Good pay and benefits

Cons

Usual call center stuff and politics

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Lumen Response
7mo
Thank you for sharing your story with us. We appreciate your feedback. It's people like you who help us succeed together. We're glad to learn that you took advantage of our benefits. Thank you again for your feedback, we wish you all the best as you continue on with your career!
3.0
Nov 24, 2025

Decent and Stressful

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

- training at the beginning - managers did seem to care

Cons

- barely any time to breathe after calls - more workloads from other departments dropping

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Lumen Response
7mo
Thank you for sharing your thoughts. We appreciate your feedback. We know how important balance is, so we're sorry to hear that you felt overloaded. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. Great to hear that you found value in your training and leadership community. Thank you for all the time you spent at Lumen.
Viewing 1 - 3 of 13 Reviews
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