Lumen Customer Service Representative (CSR) II reviews

3.2

32% would recommend to a friend

(29 total reviews)
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Kate Johnson

28% approve of CEO

17% positive business outlook

Customer Service Representative (CSR) II employees have rated Lumen with 3.2 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

29 reviews
4.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

I worked with an incredible Team. Pretty good pay (base salary + commissions). Decent health benefits and 401K match.

Cons

Leadership needs work. They do not know nor care to understand the day-to-say life / struggles of the front line sales teams.

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Lumen Response
1y
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about leadership. This will help us more clearly take any necessary action. We wish you all the best with the next step in your career !
3.0
Jan 28, 2025
Recommend
CEO approval
Business Outlook

Pros

great culture in the sales department with reasonable quotas, lots of layoffs

Cons

lots of overlap in territories

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Lumen Response
1y
Thank you for sharing your thoughts. We want to hear from people like you to learn how we can do better. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career!
2.0
Jul 24, 2024

Not good

Recommend
CEO approval
Business Outlook

Pros

They'll leave you alone for the most part.

Cons

DEI nightmare, horrible systems and procedures, terrible implementation and Project Management.

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Lumen Response
2y
Thank you for sharing your thoughts. This will help us more clearly take any necessary action. We hope you felt comfortable discussing your concerns with your manager. Thank you again for your review!
Viewing 1 - 3 of 29 Reviews

Glassdoor has 8,456 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.