Is Lumen a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Lumen have rated their employer with 3.2 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Lumen .

Does Lumen pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Lumen with 3.4 out of 5 stars based on 29 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Schedule is flexible and good for work/life balance" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 489 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 430 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 173 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 159 reviews)); "Annual layoffs recently." ((in 152 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews))

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Lumen

Lumen Customer Service Representative (CSR) II reviews

3.2

32% would recommend to a friend

(29 total reviews)

Kate Johnson

28% approve of CEO

17% positive business outlook

Ratings by category

4.0

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.0

Culture & values

3.0

Career opportunities

2.4

Senior management

Customer Service Representative (CSR) II employees have rated Lumen with 3.2 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

29 reviews

3.0

Oct 26, 2023

Decent Pay...Terrible Leadership

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

The pay is good at the end of the day

Cons

Leadership is out of touch

3.0

Sep 6, 2023

Pays great, but terrible training

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. i love the fact they are treating this like it is a startup, so for us new people there's a lot of buzz, but the legacy reps are getting nervous if they have not been fired already

Cons

training was the biggest joke. It is over 3 weeks long but you learn absolutley nothing about how to do your job. It is spent understanding putting proposals together and not about how to use the dozens of internal applications to be effective.

4.0

Jul 13, 2023

Incredible Technology services but slow in deployment and delivery

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

Great culture who are extremely tech savvy.

Cons

Some Middle level Managers ruin it for Sales teams

Viewing 7 - 9 of 29 Reviews

Jobs at Lumen

Account Manager Senior - Inside Public Sector

ACCOUNT MANAGER II - INSIDE PUB SEC

Director II Capture & Proposal Public Sector (SLED)

Account Manager II- Regional Enterprise Expansion

Account Director II- Large Enterprise

View all Customer Service Representative (CSR) II Jobs

Lumen reviews FAQs

Lumen reviews Lumen Customer Service Representative (CSR) II reviews

Lumen

Lumen Customer Service Representative (CSR) II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent Pay...Terrible Leadership

Pays great, but terrible training

Incredible Technology services but slow in deployment and delivery

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Lumen reviews FAQs

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